Head of Medical Affairs Innovation & Technology (MAIT)

Location: Remote with business travel as required. Reports directly to Medical Director, LUCENT.

Role Purpose

The Head of Medical Affairs Innovation and Technology (MAIT) at LUCENT leads the strategy, execution, and optimisation of digital, technological and omnichannel-engagement solutions for our biopharma clients in Europe and the US. This role operates at the interface of Medical Affairs/Field Medical and new technologies, to deliver impactful Medical initiatives that meet client objectives and regulatory requirements. Technologies include (but are not limited to):

• Omnichannel Medical and Sci-comms initiatives
• Measurement of Medical Affairs initiatives
• Use of LLMs/AI in Medical Affairs
• Digital HCP and ORDM external engagement

The Head of MAIT plays a pivotal role in advancing innovation, operational excellence, and client satisfaction while driving sustainable growth for LUCENT. The role involves fostering cross-functional collaboration, managing key systems, and leveraging data insights. The ideal candidate will be a visionary leader, skilled communicator, and subject matter expert in channel, content and technology use within the biopharma sector, particularly in Medical Affairs.

Key Responsibilities

Strategy and Leadership:

• Develop and implement technological/digital strategies and programs that align with client and organisational goals.
• Act as a key advisor to clients, providing thought-leadership and insights into technology trends and innovations.
• Oversee the seamless integration of digital and in-person initiatives & channels to ensure cohesive and impactful client engagement.
• Lead high-level client engagements, including presentations, strategy workshops, and issue resolution.

Operational Excellence and Execution:

• Manage the development, implementation, and refinement of digital workflows and systems.
• Oversee the quality and compliance of all digital deliverables, ensuring adherence to industry regulations and client standards.
• Monitor campaign performance metrics, using data to refine strategies and demonstrate ROI.
• Identify and implement best practices to optimise efficiency and enhance outcomes.

Technology and Innovation:

• Stay informed on the latest tools, platforms, and innovations in technological engagement.
• Evaluate and recommend technologies that enhance delivery capabilities and client results.
• Foster a culture of innovation by exploring new approaches to digital engagement and data analysis.

Leadership and Team Development:

• Lead, inspire, and mentor other LUCENT team members across strategy, execution, and analytics.
• Foster collaboration among client cross-functional teams to ensure alignment and operational effectiveness.
• Provide coaching and development opportunities to support team growth and expertise.

Client and Market Engagement:

• Proactively generate new business for the company, leveraging LUCENT’s reputation and capabilities.
• Identify new business opportunities with existing clients.
• Collaborate with the Business Development team to identify new opportunities and expand service offerings.
• Build strong relationships with current and prospective clients, acting as a trusted advisor on innovations and technologies that impact Medical Affairs.
• Stay informed on industry trends, regulations, and competitive activity to provide valuable insights.

Person Specification

The Head of MAIT role is varied and demands a balance of strategic vision, hands-on leadership, and technical expertise.

Required Skills and Qualifications:

• At least ten years in the biopharma sector.
• At least five years within technology specific roles in industry.
• International pharma experience.
• A blend of both client-side and agency-side experience.
• First-line people-management experience.
• Proven expertise in technological implementation and omnichannel engagement within the biopharma or life sciences sector.
• Strong understanding of regulatory and compliance considerations in a medical affairs setting.
• Skilled in project management, data analysis, and campaign optimisation.
• Proficient in digital engagement tools, analytics platforms, and CRM systems.

Desired Traits:

• Anticipates challenges and develops proactive, innovative solutions.
• Communicates clearly and persuasively, both in writing and verbally.
• Demonstrates exceptional attention to detail and organisational skills.
• Adapts quickly to changing client needs and industry dynamics.
• Inspires and motivates teams to deliver exceptional results.
• Brings a client-centric approach to strategy and execution.
• Works well under pressure while maintaining focus and collaboration.
• Can think and act "long and short".
• Adept at working across different functions within client companies.

Requirements

Full time 5 days a week Monday to Friday.

About the Business

LUCENT biopharma is a new, but rapidly growing UK-based consultancy agency, providing specialist medical and scientific expertise to Pharmaceutical and Biotechnology companies in Europe, the UK and the US. We specialise at the interface of R&D and commercialisation of prescription medicines. Our clients trust us to increase their chance of success in bringing these new medicines to market and to maximise their potential benefit to patients once there. We are unique in our depth of experience in this realm. Our team members have spent decades in both large Pharma and Biotech. We are experienced doctors, PhD scientists and life-science professionals with a wealth of expertise and enthusiasm for our work. We are adaptable and high performing, carefully tailoring our services to our clients’ needs. As a team, we believe there is no greater undertaking than working to improve human health and wellbeing. Our work touches on the lives of patients, family members and healthcare professionals across the globe.