At a Glance
- Tasks: Support customer communication, manage enquiries, and maintain our CRM system.
- Company: Lucent Glass, a growing business focused on customer satisfaction.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Other info: Join a dynamic team in Sutton on Trent with a focus on development.
- Why this job: Be a key player in transforming customer support and making a real impact.
- Qualifications: Organised, friendly, and confident communicator; Excel skills are a plus.
The predicted salary is between 25425 - 31075 £ per year.
I am looking for the person who can help me change how Lucent Glass operates. As the business has grown, it has become clear that too much customer communication, quotation work and day to day coordination still comes through me. I need to change that.
We are recruiting a Customer and Sales Support Coordinator to work directly with me and Jane at Lucent Glass. This is much more than a general administration role. You will become an important point of contact for our customers, helping us manage new enquiries, understand their projects, maintain our CRM, issue and follow up quotations and make sure nothing gets overlooked.
I am looking for someone who is:
- Exceptionally organised
- Friendly and confident on the telephone
- Comfortable speaking with customers about their projects
- Experienced with Excel and confident learning new systems
- Proactive and willing to take ownership
- Accurate, reliable and good at following things through
Experience within windows, doors or construction would be useful, but it is not essential. We can teach the products. Personality, communication and organisation are far more important.
The position is based at our office in Sutton on Trent, near Newark. Monday to Thursday 8.00am to 5.30pm. Permanent position with a three month probationary period. Salary dependent on experience. We will carry out a formal review at the end of the initial three months to assess performance, development and the long term shape of the role.
Customer and Sales Support Coordinator in Newark on Trent employer: Lucent Glass Ltd
At Lucent Glass, we pride ourselves on fostering a collaborative and supportive work environment where every team member plays a vital role in our growth. As a Customer and Sales Support Coordinator, you will not only enhance your skills through hands-on experience but also enjoy the opportunity for personal development and career progression within a friendly team. Located in Sutton on Trent, our office offers a welcoming atmosphere that encourages innovation and proactive engagement with customers, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Sales Support Coordinator in Newark on Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lucent Glass Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lucent Glass Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Sales Support Coordinator in Newark on Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lucent Glass Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lucent Glass Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lucent Glass Ltd!
How to prepare for a job interview at Lucent Glass Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
