Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support for electric vehicle charging solutions.
- Company: Join Sync Energy, a leader in sustainable energy technology.
- Benefits: Competitive salary, performance bonus, casual dress, and employee discounts.
- Why this job: Be part of the EV revolution and help customers transition to cleaner energy.
- Qualifications: Experience in technical support and strong problem-solving skills required.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Helpdesk Technical Support Operative
Location: Telford (In person)
Job Type: Full-time, Permanent (Monday to Friday)
Salary: Competitive + 10% performance bonus
Company: Sync Energy (part of Luceco Plc)
Join the EV Revolution with Sync Energy – a division of Luceco PLC
About Us:
Sync Energy, part of the Luceco Group, is a leading manufacturer specialising in electric vehicle charging solutions and battery storage units. Based in Telford, we are committed to developing innovative, reliable, and sustainable technologies that support the transition to cleaner transport and smarter energy use. Our mission is to deliver high-quality products that empower businesses and individuals to adopt future-ready energy solutions with confidence.[1]
The Role
We are seeking a proactive and customer-focused Technical Support Operative to join our team. You will be the go-to expert for our customers, providing best-in-class assistance across all our brands. Your role will involve diagnosing and troubleshooting product issues, answering queries, and ensuring our customers receive timely and accurate solutions.
Key Responsibilities:
- Research and identify solutions to product software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask targeted questions to quickly understand the root of the problem
- Guide clients through solutions via phone, email, or chat
- Escalate unresolved issues to internal teams (e.g., software developers) as needed
- Provide prompt and accurate feedback to customers
- Refer to internal databases or external resources for accurate technical solutions
- Ensure all issues are properly logged and prioritised
- Manage multiple open issues simultaneously
About You
We\’re looking for someone who is:
- Analytical, with strong problem-solving skills
- An excellent communicator, both written and verbal
- Able to build rapport and trust, even in challenging situations
- Enthusiastic, positive, and customer-oriented
- Technically adept, with a high aptitude for learning new technology
- Experienced in technical support and troubleshooting (ideally with EV chargers)
- Organised, with strong admin skills and attention to detail
- Committed to outstanding integrity and ethics
Qualifications & Experience
- Experience in technical support and troubleshooting
- Analytical skills and a background in customer support
- Working knowledge of desirable.
- Excellent communication and administration skills
- Experience with electric vehicles or EV chargers is highly desirable
Ready to power the future of clean energy?
Click Apply now and join Sync Energy in delivering innovative solutions for a smarter, greener tomorrow
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Employee discount
- Employee stock purchase plan
- Free parking
- Life insurance
- On-site parking
- Sick pay
Work Location: In person
Helpdesk Support Technician employer: Luceco plc
Contact Detail:
Luceco plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Technician
✨Tip Number 1
Get to know the company inside out! Research Sync Energy and their products, especially around electric vehicle charging solutions. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues related to EV chargers and prepare how you'd explain solutions clearly. Being able to demonstrate your problem-solving prowess during interviews can really set you apart.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or a video interview, make sure you articulate your thoughts clearly and confidently. Building rapport with the interviewer is key, so don’t be afraid to let your personality shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Sync Energy. Don’t miss out on this opportunity to power the future!
We think you need these skills to ace Helpdesk Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and problem-solving skills. We want to see how your background aligns with the role of a Helpdesk Support Technician, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining Sync Energy and how you can contribute to our mission of cleaner transport.
Show Off Your Communication Skills: As a Technical Support Operative, clear communication is key. In your application, demonstrate your ability to explain complex technical issues in simple terms. This will show us that you can effectively assist our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Luceco plc
✨Know Your Tech
Brush up on your technical knowledge, especially around electric vehicles and charging solutions. Be ready to discuss common troubleshooting scenarios and how you would approach them. This shows you're not just a people person but also technically savvy!
✨Practice Your Communication Skills
Since the role involves guiding clients through solutions, practice explaining complex technical issues in simple terms. You might even want to role-play with a friend to get comfortable with different scenarios. Clear communication is key!
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to think on your feet.
✨Be Customer-Focused
Sync Energy values customer satisfaction, so be ready to discuss how you build rapport and trust with customers. Think of specific instances where you turned a challenging situation into a positive experience. Your enthusiasm for helping others will shine through!