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For Companies At a Glance
- Tasks: Help customers with EV charging solutions and troubleshoot technical issues.
- Company: Join Sync Energy, a leader in electric vehicle technology.
- Benefits: Enjoy competitive pay, performance bonuses, and great perks like employee discounts.
- Why this job: Be part of the clean energy revolution and make a real difference.
- Qualifications: Experience in technical support and a passion for customer service.
- Other info: Work in a dynamic team with opportunities for growth and development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
EV Support Operative – Sync Energy (Luceco Plc)
Location: Telford (On-site)
Job Type: Full-time, Permanent (Monday to Friday)
Salary: Competitive + 10% performance bonus
Company: Sync Energy (part of Luceco Plc)
About Us
Sync Energy, part of the Luceco Group, is a leading manufacturer specialising in electric vehicle charging solutions and battery storage units. Based in Telford, we\’re passionate about developing innovative, reliable, and sustainable technologies that support the transition to cleaner transport and smarter energy use. Our mission is to deliver high-quality products that empower businesses and individuals to adopt future-ready energy solutions with confidence.
The Role
We\’re looking for a proactive and customer-focused EV Support Operative to join our growing team You\’ll be the go-to expert for our customers, providing best-in-class assistance across all our brands. Your day-to-day will include diagnosing and troubleshooting product issues, answering queries, and ensuring our customers receive timely and accurate solutions.
Key Responsibilities
- Research and identify solutions to product software and hardware issues
- Diagnose and troubleshoot technical issues (including account setup & network configuration)
- Ask targeted questions to quickly understand the root of the problem
- Guide clients through solutions via phone, email, or chat
- Escalate unresolved issues to internal teams (e.g., software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal databases or external resources for accurate technical solutions
- Ensure all issues are properly logged and prioritised
- Manage multiple open issues simultaneously
About You
We\’re looking for someone who is:
- Analytical, with strong problem-solving skills
- An excellent communicator, both written and verbal
- Able to build rapport and trust, even in challenging situations
- Enthusiastic, positive, and customer-oriented
- Technically adept, with a high aptitude for learning new technology
- Experienced in technical support and troubleshooting (ideally with EV chargers)
- Organised, with strong admin skills and attention to detail
- Committed to outstanding integrity and ethics
Qualifications & Experience
- Experience in technical support and troubleshooting
- Analytical skills and a background in customer support
- Working knowledge of (desirable)
- Excellent communication and administration skills
- Experience with electric vehicles or EV chargers is highly desirable
Ready to power the future of clean energy?
Click \”Apply now\” and join Sync Energy in delivering innovative solutions for a smarter, greener tomorrow
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Employee stock purchase plan
- Free parking
- On-site parking
- Referral programme
Ability to commute/relocate:
- United Kingdom TF3 3BD: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- United Kingdom TF3 3BD (preferred)
Work Location: In person
EV Support Operative employer: Luceco plc
Contact Detail:
Luceco plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EV Support Operative
✨Tip Number 1
Get to know the company inside out! Research Sync Energy and their products, especially around electric vehicle charging solutions. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing and troubleshooting, try to simulate some common technical issues you might encounter. This way, you'll be ready to impress during any practical assessments or interviews.
✨Tip Number 3
Brush up on your communication skills! Being an excellent communicator is key for this role. Practice explaining complex technical concepts in simple terms, so you can build rapport with customers easily.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Sync Energy.
We think you need these skills to ace EV Support Operative
Some tips for your application 🫡
Show Your Passion for EVs: When you're writing your application, let your enthusiasm for electric vehicles and sustainable energy shine through. We love seeing candidates who are genuinely excited about the industry and our mission at Sync Energy.
Tailor Your Experience: Make sure to highlight any relevant experience you have in technical support or troubleshooting, especially if it relates to EV chargers. We want to see how your skills align with what we do, so don’t hold back!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and get to the point quickly. We appreciate well-structured applications that make it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Luceco plc
✨Know Your Stuff
Make sure you brush up on your knowledge of electric vehicles and charging solutions. Familiarise yourself with common technical issues and troubleshooting methods. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As an EV Support Operative, you'll need to communicate effectively with customers. Practice explaining complex technical concepts in simple terms. Role-playing with a friend can help you get comfortable with this, ensuring you can build rapport even in challenging situations.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about past experiences where you've successfully resolved issues or provided excellent support. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Enthusiasm and Positivity
Sync Energy values a positive attitude and customer orientation. During the interview, let your enthusiasm shine through! Share why you're passionate about clean energy and how you can contribute to their mission. A positive vibe can make a lasting impression.