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- Tasks: Help customers troubleshoot tech issues via phone, email, and chat.
- Company: Luceco Group delivers innovative lighting and electrical solutions.
- Benefits: Enjoy up to 10% performance bonus, 25 days holiday, and employee discounts.
- Why this job: Make a real impact in a fast-paced, collaborative environment while enhancing your tech skills.
- Qualifications: Strong problem-solving skills and excellent communication are essential; tech-savvy individuals thrive here.
- Other info: This is an entry-level, full-time role based in Telford.
The predicted salary is between 24000 - 36000 £ per year.
Technical Support Operative – Join Our Growing Team!
Bonus: Up to 10% Performance Bonus
Hours: Full-time, Permanent
Location: Telford
At Luceco Group, we’re committed to delivering best-in-class support across all our brands. We’re looking for a proactive and technically-minded Technical Support Operative to join our team and help our customers resolve product issues with confidence and care. If you’re passionate about technology, problem-solving, and customer service, this is your chance to make a real impact!
As a Technical Support Operative, you’ll be the go-to expert for diagnosing and troubleshooting product software and hardware issues. You’ll communicate with customers via phone, email, and chat, guiding them through solutions and escalating complex problems to internal teams when needed. You’ll be part of a fast-paced, collaborative environment where your technical skills and customer-first mindset will shine.
What’s in it for you?
· Up to 10% Bonus for performance
· Holiday Benefits: 25 days holiday + public holidays, with a holiday buying scheme
· Wellbeing Perks: Health & wellbeing programme and life insurance
· Financial Security: Financial planning services
· Employee Discounts
Your Key Responsibilities:
· Research and identify solutions to product software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask targeted questions to quickly understand the root of the problem
· Guide customers through step-by-step solutions via phone, email, or chat
· Escalate unresolved issues to internal teams (e.g. software developers)
· Provide prompt and accurate feedback to customers
· Use internal databases and external resources to deliver accurate solutions
· Ensure all issues are properly logged and tracked
· Prioritise and manage multiple open issues simultaneously
What We’re Looking For:
· Strong problem-solving skills with the ability to analyse information effectively
· Excellent written and verbal communication skills
· Ability to manage difficult or emotional customer situations with empathy
· Enthusiastic and positive attitude
· Strong work ethic and customer service orientation
· Superior internet and computer skills
· High technical aptitude and eagerness to learn new technologies
At Luceco Group, we pride ourselves on delivering innovative lighting and electrical solutions. Join our dynamic team and help us provide exceptional technical support that makes a difference.
Ready to make a difference at Luceco? Apply today!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Quality Assurance
-
Industries
Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at Luceco Group by 2x
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Technical Support Operative employer: Luceco Group
Contact Detail:
Luceco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Operative
✨Tip Number 1
Familiarise yourself with common technical issues related to electrical and electronic products. This will help you speak confidently about troubleshooting methods during the interview.
✨Tip Number 2
Practice your communication skills by explaining complex technical concepts in simple terms. This is crucial for a role that involves guiding customers through solutions.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved technical issues or helped customers overcome challenges.
✨Tip Number 4
Research Luceco Group and their products thoroughly. Understanding their brand and values will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Technical Support Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills and customer service experience. Emphasise any previous roles where you diagnosed or resolved technical issues, as this will resonate with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific examples of how you've successfully assisted customers in the past, showcasing your communication skills and empathy.
Showcase Your Technical Aptitude: Include any certifications or training related to technical support or IT. If you have experience with specific software or hardware relevant to the role, make sure to mention it to demonstrate your readiness for the position.
Prepare for Potential Questions: Think about common technical support scenarios and how you would handle them. Be ready to discuss your problem-solving process and how you manage difficult customer interactions, as these are key aspects of the role.
How to prepare for a job interview at Luceco Group
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience. Familiarise yourself with common software and hardware issues related to the role, and be ready to explain how you've resolved similar problems in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, you might be presented with hypothetical scenarios or real-life problems. Practice articulating your thought process clearly and logically as you work through these challenges.
✨Communicate Effectively
Since the role involves guiding customers through solutions, showcase your communication skills. Use clear and concise language, and demonstrate empathy when discussing customer interactions.
✨Research Luceco Group
Understand the company's products and services before the interview. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
