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- Tasks: Provide top-notch technical support for customers using Sync Energy products.
- Company: Sync Energy is a leader in electric vehicle charging solutions and battery storage.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive work environment.
- Why this job: Join a mission-driven team focused on sustainable energy and innovative technology.
- Qualifications: Experience in technical support, strong communication skills, and a passion for EVs.
- Other info: This is a full-time, on-site role in Telford with a Monday to Friday schedule.
The predicted salary is between 30000 - 42000 £ per year.
🌟 Helpdesk Technical Support Operative – Sync Energy 🌟
📍 Location: Telford (On-site)
🕒 Job Type: Full-time, Permanent (Monday to Friday)
💷 Salary: Competitive + 10% performance bonus
🏢 Company: Sync Energy (part of Luceco Plc)
⚡ Join the EV Revolution with Sync Energy!
About Us:
Sync Energy, part of the Luceco Group, is a leading manufacturer specialising in electric vehicle charging solutions and battery storage units. Based in Telford, we’re passionate about developing innovative, reliable, and sustainable technologies that support the transition to cleaner transport and smarter energy use. Our mission? To deliver high-quality products that empower businesses and individuals to adopt future-ready energy solutions with confidence.
🛠️ The Role
We’re looking for a proactive and customer-focused Technical Support Operative to join our growing team! You’ll be the go-to expert for our customers, providing best-in-class assistance across all our Sync Energy products. Your day-to-day will include diagnosing and troubleshooting product issues, answering queries, and ensuring our customers receive timely and accurate solutions.
Key Responsibilities:
- ❓ Ask targeted questions to quickly understand the root of the problem
- 📞 Guide clients through solutions via phone, email, or chat
- 🚩 Escalate unresolved issues to internal teams (e.g., software developers)
- ⏱️ Provide prompt and accurate feedback to customers
- 📚 Refer to internal databases or external resources for accurate technical solutions
- 📝 Ensure all issues are properly logged and prioritised
- 🔄 Manage multiple open issues simultaneously
👤 About You
We’re looking for someone who is:
- 🧠 Analytical, with strong problem-solving skills
- 💬 An excellent communicator, both written and verbal
- 🤝 Able to build rapport and trust, even in challenging situations
- 😃 Enthusiastic, positive, and customer-oriented
- 🖱️ Technically adept, with a high aptitude for learning new technology
- 🛠️ Experienced in technical support and troubleshooting (ideally with EV chargers)
- 🗂️ Organised, with strong admin skills and attention to detail
- 🏅 Committed to outstanding integrity and ethics
🎓 Qualifications & Experience
- Experience in technical support and troubleshooting
- Analytical skills and a background in customer support
- Working knowledge of Salesforce.com (desirable)
- Excellent communication and administration skills
- Experience with electric vehicles or EV chargers is highly desirable
🚀 Ready to power the future of clean energy?
Click “Apply now” and join Sync Energy in delivering innovative solutions for a smarter, greener tomorrow!
Help Desk Support Technician -Sync Energy employer: Luceco Group
Contact Detail:
Luceco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Support Technician -Sync Energy
✨Tip Number 1
Familiarise yourself with Sync Energy's products and services. Understanding their electric vehicle charging solutions and battery storage units will help you answer customer queries more effectively during the interview.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to EV chargers. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills. Since you'll be guiding clients through solutions, practice explaining technical concepts in simple terms to ensure clarity and build rapport.
✨Tip Number 4
Research common issues faced by users of electric vehicle chargers. This knowledge will not only help you in the role but also show your proactive approach and genuine interest in the industry during your interview.
We think you need these skills to ace Help Desk Support Technician -Sync Energy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and troubleshooting. Emphasise any previous roles where you provided customer assistance, especially if it involved electric vehicles or similar technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Sync Energy and how your skills align with their mission of delivering innovative energy solutions.
Highlight Communication Skills: Since the role requires excellent communication, provide examples in your application that demonstrate your ability to communicate effectively with customers, both verbally and in writing. This could include past experiences where you resolved customer issues successfully.
Showcase Problem-Solving Abilities: In your application, include instances where you successfully diagnosed and resolved technical issues. This will illustrate your analytical skills and ability to handle challenging situations, which are crucial for the Help Desk Support Technician role.
How to prepare for a job interview at Luceco Group
✨Show Your Technical Knowledge
Make sure to brush up on your technical skills, especially related to electric vehicles and charging solutions. Be prepared to discuss any relevant experience you have in troubleshooting and support, as this will demonstrate your capability for the role.
✨Demonstrate Excellent Communication Skills
Since the role involves guiding clients through solutions, practice clear and concise communication. Think about examples where you've successfully resolved customer issues and be ready to share these during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios where you'll need to diagnose a problem. Practice thinking aloud as you work through these scenarios, showcasing your analytical skills and approach to troubleshooting.
✨Research Sync Energy
Familiarise yourself with Sync Energy's products and mission. Understanding their commitment to sustainable energy solutions will help you align your answers with their values and show your enthusiasm for the company.