Contracts Coordinator -Freight in Doncaster

Job Overview

To line manage a team of Contracts Administrators and to support the Contracts Managers in managing & delivering products, goods & services contracts with key customers. Understand Customer Requirements including specification, volume, schedule and material requirements. Liaise with external and internal stakeholders, contractors, customers and suppliers. Build robust relationships to ensure effective management of the contracts.

Responsibilities & Duties

Effective Management of the Contracts Administrators ensuring:

Key LUR business trackers, databases and reports are maintained and updated

Key Customer business trackers, databases and reports are maintained and updated

Transactional processes are completed in a timely manner

Invoices are transacted and processed for customers for products, goods & services delivered

Customer order books are managed and accurately maintained in the company ERP system

Cover for Contracts Administrator tasks are delivered as and when required

Effective Support of the Contracts Managers to ensure delivery of the contract and contractual obligations

Ensuring KPIs are met

Understanding and support the closure of any quality or technical issues

Understanding and investigation of any technical issues

Collation and communication of any additional costs

Assistance and support with arising customer queries or concerns

Ensuring all transactional data is collated and communicated as required

Understanding of required stocks and schedules of demand

Escalate any concerns / issues promptly to the Contracts Manager and the Freight Business Unit Manager

Effective communication with internal and external stakeholders to assist in the proactive management of any issues

Support regular contract and performance reviews with customers to monitor service performance together with the production of KPIs, meeting minutes and supporting management of actions.

To drive the use of the company ERP system at all levels to ensure system inputs are maintained.

To work closely with other members of the Freight Business Unit and support as required.

Qualifications, Knowledge & Experience

Essential

Five GCSEs or equivalent to include Maths and English (Grade C or equivalent)

Intermediate Microsoft Office skills, power point and excel

Ability to see, own & resolve issues through to completion

Desirable

Three years experience in a similar customer-facing role.

Understanding of lean principles and Continuous Improvement philosophies

A full UK driving licence

Personal Qualities

Open minded, strong commitment levels & resilient

Critical thinking and problem-solving skills

Able to work to tight deadlines

Able to work individually or as part of a team

Commercial awareness

Planning, organisation and decision-making skills

Excellent communication both verbal and written

Excellent interpersonal skills

Proactive and positive outlook with a can do attitude