Administrator / Operations Manager (Permanent) in London

Operations Administrator

Consulting & Staffing Operations · Lucas Kennedy

Fenchurch Street, City of London (hybrid)

Type: Full-time, Permanent (Hybrid)

Lucas Kennedy is an official Workday Services Partner. We deliver specialist Staffing and Consulting services to clients across the UK and Europe. Our Consulting team leads on Workday advisory, deployment, optimisation and managed services. Our Staffing team connects clients with the Workday talent that makes those projects work.

We've just moved into brand new, state of the art offices on Fenchurch Street, right in the heart of the City of London. If you want a business with real momentum behind it, you've found one.

What is Workday? Workday is the leading cloud platform that some of the world's best known companies rely on for finance, HR, payroll, planning and analytics. As a Workday Services Partner, Lucas Kennedy helps clients get the most out of that investment, through expert staffing, advisory and end to end deployment support.

Forget the quiet back office. As our Operations Administrator, you'll sit right at the centre of how Lucas Kennedy runs. One morning you're turning around contractor compliance documents against the clock. You'll have real visibility of how the business performs, and your work will directly shape the decisions leadership makes.

• Support the Staffing team through the full candidate and contractor lifecycle, from registration and compliance through to placement, contracts, onboarding and assignment extensions.
• Keep candidate and client records sharp, with the CRM fully updated with activity, documentation and assignment information.
• Coordinate contractor documentation, including contracts, references, right to work evidence, background checks and insurance.
• Support the Consulting team with the day to day administration and coordination of client engagements, projects and managed services.
• Build and maintain live consultant utilisation trackers, monitoring billable hours, bench time and engagement allocation across the whole consulting bench.
• Produce regular utilisation, timesheet compliance and margin reports for the leadership team, turning raw resourcing data into clear, actionable insight.
• Chase outstanding timesheets and close data gaps fast, so the numbers leadership works from are always accurate and current.
• Support forecasting of consultant availability against pipeline demand, helping leadership plan resourcing ahead of client need rather than reacting to it.
• Maintain resource schedules, project records and engagement documentation, and help drive continuous improvement of Consulting operational processes.
• Coordinate consultant onboarding and offboarding, including access requests, compliance documents, client requirements and internal handovers.
• Assist HR with onboarding new employees, consultants and contractors, including offer letters, contracts, background checks and induction coordination.
• Keep staff records accurate and support the administration of appraisals, probation reviews, training and development activity.
• Provide occasional IT and facilities support.

Office Operations

• Keep our new Fenchurch Street office clean, stocked and safe.
• Order and manage office supplies and refreshments.
• Manage incoming calls, emails and office enquiries, and monitor shared inboxes so nothing slips through the cracks.
• Prepare and format business documents, reports, presentations, proposals and statements of work for client facing use.
• Complete background checks and maintain accurate compliance trackers across Staffing and Consulting activity.

3+ experience in a professional services, banking, insurance or legal environment is essential. You know how these businesses move, and you understand confidentiality, client sensitivity and deadline pressure without needing it explained.

• Proven experience in business administration, operations, recruitment support or professional services support.
• Comfortable with data and numbers, confident building and maintaining trackers, dashboards and reports leadership can rely on.
• Proficient in Microsoft Office, especially Excel.
• Genuine interest in building a career in business operations, staffing, consulting or professional services.

Real career development as we scale, with a clear path to grow your role alongside the business.

Work with global clients and household brands on projects that actually matter.

Direct exposure to Workday and the world of digital transformation.

Opportunities to travel and get involved in international projects.

Competitive salary of £35,000 to £40,000 p.a. Hybrid working.

Private medical insurance.

Company pension scheme.

Quarterly and annual incentives.

A real opportunity to grow and develop your career.