At a Glance
- Tasks: Lead strategic growth and service performance in a dynamic wellbeing organisation.
- Company: Join Lena, a leader in therapeutic and workplace wellbeing services.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Other info: Collaborative environment with opportunities for innovation and growth.
- Why this job: Shape the future of mental health services while driving operational excellence.
- Qualifications: Senior leadership experience in service delivery and strong governance knowledge.
The predicted salary is between 63000 - 77000 £ per year.
Our client, Lena is a leading provider of therapeutic and workplace wellbeing services, supporting almost 400 organisations and reaching up to 700,000 people. Part of the Inspire Group, Lena combines clinical expertise with a clear social purpose: delivering meaningful improvements in mental health while building a strong and commercially sustainable business. Lena is now entering an important phase of development and is seeking an experienced senior leader to drive service performance, clinical and operational excellence, digital enablement and long-term strategic growth.
The Job Reporting to the Managing Director, the Director of Service Performance & Strategic Growth will provide strategic leadership across Lena's service quality, operational performance and future development. The successful candidate will:
- Provide strategic oversight of clinical and service operations across Lena.
- Ensure services are delivered safely, consistently and in accordance with clinical governance, quality and regulatory standards.
- Lead the development of robust governance, assurance, risk-management and safeguarding arrangements.
- Drive continuous improvement in service quality, efficiency, consistency and outcomes.
- Establish effective performance frameworks, dashboards and reporting arrangements.
- Use operational data, customer insight and market intelligence to identify risks, opportunities and priorities for improvement.
- Lead the development of clinically informed services, products and propositions.
- Ensure new services are evidence-based, operationally viable, scalable and responsive to customer needs.
- Identify emerging market opportunities and shape Lena's medium- and long-term growth strategy.
- Hold accountability for Lena's key digital platforms, including its website, wellbeing and support hub, case management system and CRM.
- Support the responsible adoption of new technologies, including AI-enabled tools, where these can improve service quality, insight or operational efficiency.
- Lead the coordination and management of strategic tenders and bids across Lena and the wider Inspire Group.
- Work closely with clinical, operational, digital, finance and commercial colleagues to produce high-quality and competitive submissions.
- Lead, coach and develop senior managers and specialists within the Service Performance & Strategic Growth function.
This is a broad and influential director-level appointment, combining responsibility for today's service performance with the development of the services, systems and opportunities that will support Lena's future growth.
The Person We are seeking an accomplished senior leader with significant experience of service or operational management and a strong understanding of quality, governance, risk and improvement. Candidates should be able to demonstrate:
- Senior leadership experience within a service delivery or operational environment.
- A track record of leading safe, effective, efficient and well-governed services.
- Experience of quality management, governance, assurance, risk and continuous improvement.
- Experience of managing operational functions and working with commissioning, contracting, procurement or public-sector processes.
- The ability to develop and deliver strategic plans supporting growth, transformation, sustainability and improved outcomes.
- Experience of using data, dashboards, customer feedback and market intelligence to inform decisions and improve performance.
- Experience of technology-enabled services, digital platforms, CRM or case management systems and insight tools.
- Knowledge of strategic bidding, tendering, commissioning or procurement processes.
- The ability to translate strategy into clear priorities, operational plans and measurable outcomes.
- Strong relationship-building and influencing skills, with experience of working with senior stakeholders, customers, commissioners and external partners.
- Experience of leading and developing multidisciplinary teams.
- A relevant third-level qualification or equivalent senior-level experience.
The successful candidate will be strategic, quality-driven and pragmatic, with the judgement to balance clinical, operational, commercial and organisational priorities. They will be an effective communicator and collaborative leader, comfortable working across functions and organisational boundaries.
To Apply If you have the experience and ambition to help Lena deliver its next phase of sustainable commercial growth, please send a tailored CV using the appropriate method or call Neal Lucas for a confidential discussion about the opportunity. All applications will be treated in the strictest confidence.
Skills: Operations Management, Bid Writing, service operations, Psychology, Risk Management, Governance
Director of Service Performance & Strategic Growth JBLE1_NI in Belfast employer: Lucas Executive Search
Join a thriving manufacturing business that values hands-on leadership and employee development. As a Factory Manager, you will benefit from a supportive work culture that prioritises continuous improvement and operational excellence, while enjoying opportunities for personal growth and career advancement in a well-invested environment. With a focus on high standards of quality and safety, this role offers a unique chance to make a meaningful impact on both the team and the production process.
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We think this is how you could land Director of Service Performance & Strategic Growth JBLE1_NI in Belfast
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We think you need these skills to ace Director of Service Performance & Strategic Growth JBLE1_NI in Belfast
Some tips for your application 🫡
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Lucas Executive Search. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
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