Lucanet is seeking a Head of Customer Support to transform our Support function into an AI-first, automation-driven operation. You will own the vision and roadmap, build an international team across time zones and languages, and partner with Product, Engineering and Customer Success to deliver fast, accurate, and caring customer service at scale.
You will lead the rollout of chatbots and self-service, balance automation with personal service, and manage SLAs, tNPS, and incident management, while
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Head of AI-First Customer Support in London employer: Lucanet
Lucanet is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact marketing strategies and business growth. Located in a vibrant area, we offer competitive benefits, professional development opportunities, and a supportive environment that encourages personal and career advancement. Join us to be part of a team that values your insights and empowers you to drive meaningful results.
