Care Coordinator

We are looking for an experienced and highly organised Office Consultant to join our growing team. This is a varied and rewarding role that combines client relationship management, workforce coordination, recruitment, and operational support within a fast-paced healthcare environment. Our client is a specialist provider of high-quality, person-centred care for adults and children with complex clinical needs. We are passionate about delivering exceptional care and support that enables our clients to live independently in their own homes.

As an Office Consultant, you will play a key role in managing a portfolio of complex care packages, ensuring the smooth delivery of services and maintaining strong relationships with clients, families, healthcare professionals, and care teams. This is primarily an office-based position, with regular travel required across the North West to attend client visits, multidisciplinary meetings, and service reviews. There is no requirement to provide hands-on care.

Key Responsibilities

• Act as the first point of contact for clients, families, healthcare professionals, and care staff.
• Manage and coordinate complex care packages, ensuring continuity and quality of service delivery.
• Oversee staff rotas and scheduling, responding efficiently to changes and emergency cover requirements.
• Recruit, interview, induct, and onboard Healthcare Assistants.
• Build and maintain strong care teams, ensuring appropriate contingency plans are in place.
• Attend multidisciplinary team (MDT) and Integrated Care Board (ICB) meetings, advocating for client needs.
• Conduct staff supervisions, spot checks, reviews, and appraisals.
• Monitor staff compliance, training, and clinical competencies.
• Liaise regularly with clients and families to review services and address concerns.
• Work closely with the Registered Manager and Office Nurse to maintain high standards of care delivery.
• Produce service delivery reports and support continuous improvement initiatives.
• Participate in the out-of-hours on-call service.

About the On-Call Requirement

The successful candidate will participate in the on-call rota, which typically includes:

• 1 in 8 weekends
• Approximately 3 weekday on-call shifts per month
• Approximately 1 in 8 Bank Holidays

Flexibility is essential, as additional cover may be required for sickness or annual leave.

What We're Looking For

• Previous experience in a Care Coordinator, Complex Care Coordinator, or similar healthcare operations role.
• Strong experience in rota management and staff scheduling.
• Experience using homecare management systems such as People Planner or similar.
• Excellent organisational and time management skills.
• Sound understanding of person-centred care and care planning.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong communication and relationship-building skills.
• Confident decision-maker with excellent problem-solving abilities.
• Ability to influence and negotiate effectively when balancing client and staffing requirements.
• Positive, proactive, and team-focused approach.
• Full UK Driving Licence and access to your own vehicle.
• Confidence travelling throughout the North West, including motorway driving.
• Enhanced DBS on the update service or happy to obtain an enhanced DBS.

What We Offer

• Competitive salary
• On-call allowance worth approximately £3,500 per year.
• Bonus opportunities.
• Supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• The chance to make a genuine difference to the lives of clients with complex healthcare needs.

If you are an experienced healthcare coordinator looking for a rewarding role where you can have a real impact, we'd love to hear from you.