At a Glance
- Tasks: Lead retail operations and drive sales across multiple stores in your region.
- Company: Join LUCA FALONI, a premium luxury brand with a collaborative culture.
- Benefits: Enjoy career progression, generous discounts, and a supportive work environment.
- Other info: Opportunity to work on international projects and store openings.
- Why this job: Make a real impact in a fast-paced, dynamic retail setting.
- Qualifications: Experience in multi-site retail management and a passion for client experience.
The predicted salary is between 45000 - 55000 £ per year.
LUCA FALONI is looking for an experienced and commercially minded
Regional Retail Manager to join our growing retail team.
Reporting to the
Head of Retail , this role will take responsibility for the performance and day-to-day retail operations of an assigned portfolio of stores and markets.
The specific regional scope will evolve in line with business needs and our continued international growth.
As Regional Retail Manager, you will be responsible for driving commercial performance, operational excellence and an exceptional client experience across your stores, while developing high-performing teams.
Key responsibilities
- Own the commercial and operational performance of stores within the assigned region, driving sales, profitability and KPI achievement.
- Partner closely with Store Managers to set priorities, review performance and implement effective action plans.
- Ensure consistent execution of LUCA FALONI standards across client experience, store operations, visual presentation and brand representation.
- Coach, develop and support Store Managers, building strong leadership capabilities and high-performing retail teams.
- Monitor store performance and identify opportunities to improve productivity, conversion, client engagement and operational efficiency.
- Oversee workforce planning, payroll management, stock processes and other key operational areas across the region.
- Conduct regular store visits, maintaining a strong presence on the shop floor and a close understanding of each store's opportunities and challenges.
- Support new store openings, market launches and other retail projects as the business continues to expand.
- Work cross-functionally with Retail, People, Operations, Merchandising, Marketing and other teams to ensure effective execution of company initiatives.
- Provide the Head of Retail with clear reporting and insights on regional performance, opportunities, risks and priorities.
About you
You are an experienced multi-site retail leader with a strong commercial mindset and a genuine passion for delivering exceptional client experiences.
You will ideally bring
- Proven experience in a multi-site, Area Manager, Regional Manager or similar retail leadership role.
- Experience within premium, luxury, fashion or another high-service retail environment.
- Strong commercial and analytical skills, with confidence interpreting KPIs and translating insights into action.
- A hands-on leadership style and the ability to coach, motivate and inspire Store Managers and their teams.
- High operational standards and excellent attention to detail.
- Strong communication, organisation and stakeholder-management skills.
- The flexibility to travel regularly across the assigned region and adapt as our retail footprint evolves.
What we offer
- Clear opportunities for career progression within a growing international business.
- Exposure to international store openings, launches and strategic retail projects.
- Progressive paid time off.
- Uniform / clothing allowance.
- A generous employee discount across the LUCA FALONI collection.
- A collaborative and entrepreneurial working environment where ideas and initiative are valued.
- The opportunity to build your career within a premium luxury brand with an expanding international presence.
If you are highly organised, commercially driven, passionate about developing high-performing teams and thrive in a fast-paced environment where no two days are the same, we would love to hear from you.
Additional Information
We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.
Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.
We deal with recruitment directly, so if you are a recruitment agent, please do not contact us. We do not require recruitment services and apply no exceptions to this rule.
Due to the high volume of applications received, only candidates selected for an interview will be contacted.
We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.
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Regional Retail Manager employer: Luca Faloni
LUCA FALONI is an exceptional employer that offers a dynamic and collaborative work environment in the heart of Kensington, London. With flexible working hours, a hybrid arrangement, and clear opportunities for career progression, employees are empowered to thrive while contributing to the growth of a luxury menswear brand renowned for its craftsmanship and quality. The company values innovation and initiative, providing a generous employee discount and unique experiences such as international store openings, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Retail Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Luca Faloni, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Luca Faloni!
We think you need these skills to ace Regional Retail Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Luca Faloni, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Luca Faloni and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Luca Faloni that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Luca Faloni
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
