At a Glance
- Tasks: Drive operational excellence and support new store openings in a luxury menswear brand.
- Company: LUCA FALONI, a premium luxury menswear brand focused on quality and craftsmanship.
- Benefits: Flexible working hours, hybrid arrangement, generous employee discount, and career progression opportunities.
- Other info: Collaborative environment where your ideas are valued and career growth is encouraged.
- Why this job: Join a fast-growing brand and make a tangible impact on international retail operations.
- Qualifications: Experience in retail operations and strong project management skills required.
The predicted salary is between 31500 - 38500 £ per year.
Working arrangement
Hybrid - Fridays working from home
Flexible Hours
- Flexible working hours available
- About LUCA FALONI
LUCA FALONI is a luxury menswear brand built on timeless style, exceptional craftsmanship and an unwavering commitment to quality.
Every garment is crafted using the finest materials and produced by renowned artisans.
As we continue our international expansion, we remain focused on delivering an exceptional customer experience across every store, every market and every customer interaction.
To support this exciting phase of growth, we are looking for an experienced
Retail Operations & Expansion Manager to help drive operational effectiveness across our global retail network.
The Opportunity
- This is a high-impact management role reporting directly to the
- Head of Retail
, offering the opportunity to play a pivotal role in shaping the operational success of LUCA FALONI's expanding international retail business.
As the operational partner to the Head of Retail, you will be responsible for strengthening the foundations of our existing store network while supporting the successful delivery of new store openings across international markets.
You will oversee the operational backbone of the retail function—from inventory management, retail procedures and loss prevention to facilities, store readiness and operational compliance—ensuring every store operates efficiently, consistently and to the highest luxury retail standards.
You will lead initiatives that improve operational performance, implement scalable processes and help build the infrastructure that supports our continued international growth.
This role is ideal for someone who enjoys building processes, solving complex operational challenges and making a tangible impact within a fast-growing luxury brand.
Key Responsibilities
- Retail Operations
- Continuously improve retail operational standards across the store network.
- Ensure consistency of retail procedures, policies and operational execution across all stores.
- Implement and maintain retail operating procedures, manuals and best practices.
- Drive operational excellence across inventory management, stock control, loss prevention, and the other areas of remit.
- Oversee store facilities, maintenance coordination and operational readiness.
- Ensure stores consistently meet company standards, compliance requirements and operational excellence.
- Store Openings & Expansion
- Ensure effective and efficient operational planning and execution of new store openings across international markets within the area of remit.
- Coordinate cross-functional workstreams to ensure successful store launches.
- Develop scalable store opening processes, timelines and operational checklists.
- Ensure all new stores are fully operational and aligned with LUCA FALONI standards from day one.
- Support retail expansion projects and continuously refine opening processes as the business grows.
- Operational Performance & Continuous Improvement
- Analyse operational and retail performance data to identify opportunities for improvement.
- Monitor key operational KPIs and implement initiatives that improve efficiency and productivity.
- Identify and deliver process improvements that support a scalable international retail network.
- Lead operational projects that enhance consistency, profitability and customer experience.
- Cross-Functional Leadership
- Act as a key operational partner to the Head of Retail.
- Build strong working relationships across Retail, Logistics, Finance, Merchandising and Marketing.
- Ensure operational priorities are delivered on time and to the highest standard.
- Support the implementation of new retail initiatives and operational change across the business.
What We're Looking For
- Proven experience in retail operations, multi-site retail management or a similar operational leadership role.
- Streamlined and concise communication and excellent stakeholder management skills.
- A proven ability to manage multiple projects simultaneously while ensuring every initiative is delivered to completion.
- Experience supporting or leading new store openings.
- Strong understanding of retail operations, inventory management, stock control and loss prevention.
- Experience developing and implementing retail processes and operating procedures.
- Excellent organisational and project management skills with the ability to correctly identify and manage multiple priorities.
- Strong analytical skills and confidence using data to drive operational decisions.
- A proactive, hands‑on approach with exceptional attention to detail.
- Comfortable working in a fast‑paced, entrepreneurial and rapidly growing business.
- Advanced digital proficiency and experience using retail systems and reporting tools.
- Experience within luxury, premium or fashion retail is highly desirable.
- What Success Looks Like
- Retail operations are executed consistently across every store.
- New store openings are delivered successfully, efficiently and on schedule.
- Operational processes continue to scale as the business expands internationally.
- Inventory accuracy, operational efficiency and retail standards continually improve.
- Cross-functional projects are delivered effectively and support commercial objectives.
- The retail network is operationally robust, scalable and prepared for continued international growth.
What We Offer
- Clear opportunities for career progression within a growing international business.
- Exposure to international store openings, launches and strategic retail projects.
- Hybrid and flexible working arrangement.
- A two-week per year Work From Anywhere allowance.
- Progressive paid time off.
- A generous employee discount across the LUCA FALONI collection.
- Team lunches and company events.
- A collaborative and entrepreneurial working environment where ideas and initiative are valued.
- The opportunity to build your career within a premium luxury brand with an expanding international presence.
If you are highly organised, enjoy bringing projects to life and thrive in a fast-paced environment where no two days are the same, we would love to hear from you.
Additional Information
We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.
Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process
We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.
Due to the high volume of applications received, only candidates selected for an interview will be contacted.
We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team
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Retail Operations Manager in London employer: Luca Faloni
Luca Faloni is an exceptional employer, offering a vibrant work culture that celebrates craftsmanship and quality in menswear. Located in Edinburgh, our new retail location provides employees with unique opportunities for personal growth and development within the luxury fashion industry, alongside competitive benefits and a supportive team environment that values passion and client engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Luca Faloni, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Luca Faloni!
We think you need these skills to ace Retail Operations Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Luca Faloni, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Luca Faloni and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Luca Faloni that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Luca Faloni
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
