Location: Kensington , London Department: Customer Service The Role At LUCA FALONI, Customer Service plays a fundamental role in delivering the level of service and experience expected from a luxury brand. We are looking for an experienced, highly organised and hands-on Customer Service Coordinator to support the Customer Service Manager in ensuring the efficient, consistent and high-quality operation of our Customer Service Team. The Customer Service Coordinator will support the day-to-day coordination of the Customer Service team, helping ensure that service standards, procedures and protocols are consistently implemented and that the team operates with the structure, knowledge and support required to deliver an exceptional experience to every customer. This is not purely a customer-facing role. It requires previous experience coordinating, supervising or managing Customer Service teams , with an understanding of the operational discipline required to run an effective Customer Service function. Working closely with the Customer Service Manager, you will support team organisation and performance, quality and service standards, escalations, process implementation and continuous improvement. You will also act as a key point of coordination with other areas of the business to ensure customer matters are resolved effectively and efficiently. The objective is to combine exceptional service with operational excellence : ensuring our customers receive thoughtful, knowledgeable and efficient support while creating the structure, processes and working environment that allow our Customer Care team to perform at its best. Key Responsibilities Customer Service Operations
Customer Service Coordinator employer: Luca Faloni
LUCA FALONI is an exceptional employer that offers a dynamic and collaborative work environment in the heart of Kensington, London. With flexible working hours, a hybrid arrangement, and clear opportunities for career progression, employees are empowered to thrive while contributing to the growth of a luxury menswear brand renowned for its craftsmanship and quality. The company values innovation and initiative, providing a generous employee discount and unique experiences such as international store openings, making it an attractive place for those seeking meaningful and rewarding employment.
