Retail Operations Manager (1 year relevant experience required) in City of London

Hybrid - Fridays working from home Flexible Hours: Flexible working hours available LUCA FALONI is a luxury menswear brand built on timeless style, exceptional craftsmanship and an unwavering commitment to quality. Every garment is crafted using the finest materials and produced by renowned artisans. As we continue our international expansion, we remain focused on delivering an exceptional customer experience across every store, every market and every customer interaction. To support this exciting phase of growth, we are looking for an experienced Retail Operations & Expansion Manager to help drive operational effectiveness across our global retail network. This is a high-impact management role reporting directly to the Head of Retail , offering the opportunity to play a pivotal role in shaping the operational success of LUCA FALONI's expanding international retail business. As the operational partner to the Head of Retail, you will be responsible for strengthening the foundations of our existing store network while supporting the successful delivery of new store openings across international markets. You will oversee the operational backbone of the retail function—from inventory management, retail procedures and loss prevention to facilities, store readiness and operational compliance—ensuring every store operates efficiently, consistently and to the highest luxury retail standards. You will lead initiatives that improve operational performance, implement scalable processes and help build the infrastructure that supports our continued international growth. This role is ideal for someone who enjoys building processes, solving complex operational challenges and making a tangible impact within a fast-growing luxury brand. Retail Operations Continuously improve retail operational standards across the store network. Ensure consistency of retail procedures, policies and operational execution across all stores. Implement and maintain retail operating procedures, manuals and best practices. Drive operational excellence across inventory management, stock control, loss prevention, and the other areas of remit. Oversee store facilities, maintenance coordination and operational readiness. Ensure stores consistently meet company standards, compliance requirements and operational excellence. Store Openings & Expansion Ensure effective and efficient operational planning and execution of new store openings across international markets within the area of remit. Coordinate cross-functional workstreams to ensure successful store launches. Develop scalable store opening processes, timelines and operational checklists. Support retail expansion projects and continuously refine opening processes as the business grows. Operational Performance & Continuous Improvement Analyse operational and retail performance data to identify opportunities for improvement. Identify and deliver process improvements that support a scalable international retail network. Lead operational projects that enhance consistency, profitability and customer experience. Act as a key operational partner to the Head of Retail. Build strong working relationships across Retail, Logistics, Finance, Merchandising and Marketing. Support the implementation of new retail initiatives and operational change across the business. Proven experience in retail operations, multi-site retail management or a similar operational leadership role. Streamlined and concise communication and excellent stakeholder management skills. A proven ability to manage multiple projects simultaneously while ensuring every initiative is delivered to completion. Experience supporting or leading new store openings. Strong understanding of retail operations, inventory management, stock control and loss prevention. Experience developing and implementing retail processes and operating procedures. Excellent organisational and project management skills with the ability to correctly identify and manage multiple priorities. Strong analytical skills and confidence using data to drive operational decisions. Comfortable working in a fast-paced, entrepreneurial and rapidly growing business. Advanced digital proficiency and experience using retail systems and reporting tools. Experience within luxury, premium or fashion retail is highly desirable. Retail operations are executed consistently across every store. New store openings are delivered successfully, efficiently and on schedule. Operational processes continue to scale as the business expands internationally. Inventory accuracy, operational efficiency and retail standards continually improve. Cross-functional projects are delivered effectively and support commercial objectives. The retail network is operationally robust, scalable and prepared for continued international growth. Clear opportunities for career progression within a growing international business. Exposure to international store openings, launches and strategic retail projects. Hybrid and flexible working arrangement. A two-week per year Work From Anywhere allowance. Progressive paid time off. Uniform allowance. A generous employee discount across the LUCA FALONI collection. Team lunches and company events. The opportunity to build your career within a premium luxury brand with an expanding international presence. If you are highly organised, enjoy bringing projects to life and thrive in a fast-paced environment where no two days are the same, we would love to hear from you. Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process . We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.