At a Glance
- Tasks: Lead global retail strategy and launch new locations while ensuring brand consistency.
- Company: LUCA FALONI, a luxury menswear brand merging Italian craftsmanship with modern retail.
- Benefits: Competitive salary, performance bonuses, beautiful office in London, and international travel.
- Other info: Collaborative culture focused on continuous improvement and equal opportunities.
- Why this job: Shape the future of luxury retail at a high-growth brand with real impact.
- Qualifications: Robust retail leadership experience, analytical skills, and passion for craftsmanship.
The predicted salary is between 75600 - 92400 £ per year.
Define and execute a scalable, data-driven global retail model aligned with our brand and business goals.
Identify, validate, and launch new retail locations, from feasibility studies and market sizing to P&L forecasting.
Lead multi-market rollouts while maintaining strong brand consistency and customer experience.
Retail operations & performance
Own full P&L accountability across all retail locations; implement rigorous performance management across KPIs (conversion rate, sales per sq ft, etc).
Develop and deploy retail analytics frameworks to inform staffing, assortment, traffic optimisation, and local marketing.
Build and scale processes, playbooks, SOPs, and in-store tech stacks to create a unified and high-performing retail ecosystem.
Leadership & team development
Build and lead a high-impact, customer-obsessed retail leadership team (area managers, store leads, and training staff).
Implement a continuous improvement culture through coaching, training, and data-backed performance feedback.
Partner with cross-functional teams (merchandising, operations, marketing, finance, tech) to deliver results across the customer journey.
Customer experience & brand elevation
Define what premium in-store experience means for LUCA FALONI customers worldwide - from service standards to visual merchandising.
Integrate clienteling, omnichannel capabilities, and experiential retail into the core retail strategy.
At LUCA FALONI we craft timeless luxury menswear merging Italian craftsmanship with a modern, direct-to-consumer approach.
With thriving stores across iconic cities, we are looking for a Head of Retail to accelerate our global retail expansion.
This is a strategic and hands-on leadership role.
You will own the entire retail function and play a pivotal part in shaping the future of physical retail at one of the most exciting luxury brands redefining the space.
- Has robust retail leadership experience, ideally in luxury, premium, or digitally-native vertical brands (DNVB).
- Has led retail expansion across multiple markets and opened new stores from scratch.
- Is deeply analytical and financially literate: comfortable owning budgets, creating retail operating models, and using data to drive decisions.
- Understands the dynamics of retail tech, in-store experience innovation, and omnichannel customer journeys.
- Is a strategic leader who thrives on scaling, but is also hands-on, entrepreneurial, and execution-driven.
- Is passionate about craftsmanship, quality, and timeless style - aligned with the LUCA FALONI ethos.
What we offer
- A rare opportunity to shape the physical retail future of a high-growth, global luxury brand.
- A collaborative culture where your input has real impact.
- Competitive compensation + performance-based bonuses.
- Beautiful office in London + international travel opportunities.
We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.
Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.
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Head of Retail in City of London employer: Luca Faloni
LUCA FALONI is an exceptional employer that offers a dynamic and collaborative work environment in the heart of Kensington, London. With flexible working hours, a hybrid arrangement, and clear opportunities for career progression, employees are empowered to thrive while contributing to the growth of a luxury menswear brand renowned for its craftsmanship and quality. The company values innovation and initiative, providing a generous employee discount and unique experiences such as international store openings, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Retail in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Luca Faloni, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Luca Faloni!
We think you need these skills to ace Head of Retail in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Luca Faloni, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Luca Faloni and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Luca Faloni that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Luca Faloni
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
