LUCA FALONI is seeking an experienced Customer Service Coordinator to support the Customer Service Manager in delivering exceptional service and operational excellence for a luxury brand.
You will coordinate day-to-day ops, oversee workloads, onboarding, training, and ensure procedures, service standards, and KPIs are followed. This hybrid role involves cross‑functional collaboration with Retail, E‑commerce, Logistics and Finance to resolve customer matters efficiently.
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