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For Companies At a Glance
- Tasks: Lead the deployment of innovative Lua agents and drive customer success.
- Company: Join a dynamic tech company focused on cutting-edge solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Why this job: Be at the forefront of tech implementation and make a real impact.
- Qualifications: 6+ years in product management with a strong technical background.
- Other info: Exciting role in a fast-paced environment with plenty of learning opportunities.
The predicted salary is between 48000 - 72000 ÂŁ per year.
We're hiring an Implementation Lead who will own the endâtoâend deployment of Lua agents for customers and play a critical role in expanding accounts, supporting sales cycles, and identifying new revenue opportunities. You'll be the person who understands the customer's agent needs better than they doâtranslating them into highâimpact agent deployments and using those insights to drive expansions, upsells, and strong references. This role sits at the intersection of implementation, technical consulting, customer success, and sales. This is a handsâon "builder" role: part hunter, part consultant, part architect.
What You'll Do
- Implementation & Delivery
- Lead technical discovery, solution design, and implementation for new customers.
- Work with engineering to oversee the build of early agent prototypes, integrations, and workflows.
- Manage endâtoâend delivery: project scoping, execution, timelines, and quality.
- Ensure customers hit core activation milestones in the first 60â90 days (agent usage, ROI, workflow adoption).
- Revenue Growth & Expansion
- Identify upsell/expansion opportunities through deep understanding of our customers.
- Lead expansion conversations with customers, including scoping incremental work or usage tiers.
- Develop business cases that quantify the ROI of additional agents or integrations.
- Actively convert early customer wins into multiâyear, highâvalue accounts.
- Partner with channel agencies to drive revenue through successful implementations and expansions.
- PreâSales Support
- Support sales in lateâstage cycles by validating feasibility, scoping implementation effort, and proposing deployment plans.
- Provide live demos, technical walkthroughs, and agent prototypes to accelerate deal closure.
- Help refine our GTM motion by identifying patterns across customer needs.
- Product Feedback & Playbook Development
- Feed structured insights directly to product + engineering to influence roadmap decisions.
- Turn repeatable patterns into templates, agent skills, playbooks, and best practices.
- Help build the implementation methodology for channel partners and internal teams.
- Customer Enablement
- Train customers on Lua tools, dashboards, agent evaluation, and workflow observability.
- Act as the goâto technical contact for customers and partners.
- Ensure smooth transitions from implementation to ongoing success & expansion.
About You
- 6+ years in product management with enterprise or upper midâmarket experience.
- Proven track record of building or opening a new region, segment, or product line (0â1, not just running an existing playbook).
- Experience implementing technical products (e.g. AI, dev tools, APIs, automation, contact centre / CX platforms, data platforms or similar) and working closely with engineering/IT stakeholders.
- Comfortable speaking fluently about business operations: customer service processes, backâoffice workflows, finance operations, etc.
- Strong consultative selling skills: you ask sharp questions, map complex orgs, and turn fuzzy problems into clear, scoped projects.
- Excellent communication and storytelling skillsâequally credible in the boardroom and with handsâon technical teams.
Nice to Have
- Experience with AI agents, LLMs, conversational AI, or workflow automation products.
- An existing network of decisionâmakers in CX, Operations, Digital Transformation, or IT.
- Background in a highâgrowth startup where you've had to wear multiple hats and build GTM motions from scratch.
- Familiarity with developer tools and modern software development concepts (APIs, TypeScript, CLIs).
Global Implementation Lead in London employer: Lua AI (YC F25)
Contact Detail:
Lua AI (YC F25) Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Global Implementation Lead in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
â¨Tip Number 2
Nail that interview prep! Research the company and its products inside out. Prepare to discuss how your experience aligns with their needs, especially around implementation and customer success.
â¨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in past roles, particularly in technical implementations or customer engagements.
â¨Tip Number 4
Donât forget to follow up! After interviews, send a quick thank-you note. It shows your enthusiasm and keeps you on their radar as they make decisions.
We think you need these skills to ace Global Implementation Lead in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Implementation Lead role. Highlight your experience in technical product implementation and how it aligns with our needs. We want to see how you can bring value to our team!
Showcase Your Storytelling Skills: In your application, donât just list your skillsâtell us a story! Use examples that demonstrate your consultative selling skills and how you've turned complex problems into clear solutions. We love a good narrative that showcases your journey.
Highlight Relevant Experience: Be sure to emphasise your experience with AI agents, automation, or similar products. If you've worked closely with engineering teams or have a background in high-growth startups, let us know! This is key for us in understanding your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at Lua AI (YC F25)
â¨Know Your Customer Inside Out
Before the interview, dive deep into understanding the customer needs related to Lua agents. Familiarise yourself with common challenges they face and think about how you can translate those into impactful deployments. This will show that youâre not just a candidate but someone who genuinely understands their business.
â¨Showcase Your Technical Savvy
Be prepared to discuss your experience with technical products, especially in areas like AI, APIs, or automation. Bring examples of past projects where youâve successfully implemented similar solutions. This will demonstrate your hands-on experience and ability to work closely with engineering teams.
â¨Highlight Your Consultative Selling Skills
During the interview, focus on your ability to ask sharp questions and map out complex organisational structures. Share specific instances where you turned vague problems into clear, scoped projects. This will illustrate your consultative approach and how you can drive revenue growth through understanding customer needs.
â¨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage projects. Think of examples where you led a project from scoping to execution, ensuring quality and meeting timelines. This will help you convey your capability as a builder and architect in the role.
