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- Tasks: Support customers with shared ownership queries and manage property-related tasks.
- Company: Join a diverse, market-leading company focused on inclusive culture and customer satisfaction.
- Benefits: Enjoy a competitive salary, discretionary bonuses, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the housing sector.
- Qualifications: Experience in property management and strong communication skills are essential.
- Other info: You'll need to provide proof of your right to work in the UK during the interview.
A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
Location: Elephant & Castle
Salary: £30,000 - £38,000 depending on experience + discretionary bonus and other benefits
Our market-leading client is looking to secure the services of a new Shared Ownership Officer. Reporting to the Customer Service Manager, the Shared Ownership Officer will be responsible for delivering a responsive and pro-active service to our new and existing Shared Ownership customers. The role covers a wide range of areas from issues and lease extensions through to property management, staircasing, arrears and re-mortgage applications.
As the Shared Ownership Officer you will also be responsible for:
- Customer Service: Provide a customer-focused service in line with Sparrow’s standards, policies, and procedures, ensuring homeowner queries and issues are resolved promptly and effectively.
- Property and Budget Management: Oversee property maintenance, repairs, and budget management to ensure high standards and value for money.
- Contractual and Financial Administration: Administer leases, shared ownership rents, and manage service charge accounts, ensuring compliance and accurate financial processing.
Skills & experience required of the Shared Ownership Officer role:
- Experience in leasehold and property management is essential.
- Experience in resales, staircasing, repairs and arrears is highly desirable.
- Organised and efficient.
- Self-driven, accountable and embrace change and opportunity.
- Have a strong work ethic and eagerness to learn and develop.
- Pro-active and take a creative approach to relationship-building and problem solving.
- Strong communicator.
- Decisive whilst working in a fast-paced environment.
- Have a natural customer focus in all that you do.
- Able to display solid IT skills.
Our client is built on diversity. Their ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team.
As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
Shared Ownership Officer employer: LTS Resourcing
Contact Detail:
LTS Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Ownership Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Shared Ownership Officer. Understanding the nuances of customer service, property management, and financial administration will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the property management sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and customer focus. Being able to articulate how you've successfully managed similar challenges will set you apart.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their commitment to diversity and inclusion can make a positive impression during the interview process.
We think you need these skills to ace Shared Ownership Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leasehold and property management. Use specific examples that demonstrate your skills in customer service, financial administration, and property management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your proactive approach to problem-solving and relationship-building, and mention any specific experiences that align with the job description.
Highlight Soft Skills: In your application, be sure to mention your soft skills such as communication, organisation, and adaptability. Provide examples of how you've successfully used these skills in previous roles, especially in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Shared Ownership Officer role.
How to prepare for a job interview at LTS Resourcing
✨Showcase Your Customer Service Skills
As a Shared Ownership Officer, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples of how you've resolved customer queries effectively in the past, highlighting your proactive approach and strong communication skills.
✨Highlight Relevant Experience
Make sure to discuss your experience in leasehold and property management. Be ready to talk about specific situations involving resales, staircasing, or managing repairs and arrears, as these are highly desirable skills for the role.
✨Demonstrate Organisational Skills
The role requires being organised and efficient. Share examples of how you've managed multiple tasks or projects simultaneously, showcasing your ability to prioritise and stay on top of deadlines in a fast-paced environment.
✨Emphasise Your Adaptability
Since the company values self-driven individuals who embrace change, be prepared to discuss times when you've adapted to new challenges or changes in your work environment. This will show your potential employer that you're flexible and open to growth.
