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- Tasks: Support Shared Ownership customers with queries, property management, and financial administration.
- Company: Join a market-leading company committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, discretionary bonuses, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values creativity and customer focus in a fast-paced environment.
- Qualifications: Experience in leasehold and property management is essential; strong communication skills are a must.
- Other info: You'll need to provide proof of your right to work in the UK during the interview.
Elephant & Castle
£30,000 - £38,000 depending on experience + discretionary bonus and other benefits.
Our market-leading client is looking to secure the services of a new Shared Ownership Officer. Reporting to the Customer Service Manager, the Shared Ownership Officer will be responsible for delivering a responsive and pro-active service to our new and existing Shared Ownership customers. The role covers a wide range of areas from issues and lease extensions through to property management, staircasing, arrears and re-mortgage applications.
As the Shared Ownership Officer you will also be responsible for:
- Customer Service: Provide a customer-focused service in line with Sparrow’s standards, policies, and procedures, ensuring homeowner queries and issues are resolved promptly and effectively.
- Property and Budget Management: Oversee property maintenance, repairs, and budget management to ensure high standards and value for money.
- Contractual and Financial Administration: Administer leases, shared ownership rents, and manage service charge accounts, ensuring compliance and accurate financial processing.
Skills & experience required of the Shared Ownership Officer role:
- Experience in leasehold and property management is essential.
- Experience in resales, staircasing, repairs and arrears is highly desirable.
- Organised and efficient.
- Self-driven, accountable and embrace change and opportunity.
- Have a strong work ethic and eagerness to learn and develop.
- Pro-active and take a creative approach to relationship-building and problem solving.
- Strong communicator.
- Decisive whilst working in a fast-paced environment.
- Have a natural customer focus in all that you do.
- Able to display solid IT skills.
Our client is built on diversity. Their ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team.
As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
Shared Ownership Officer employer: LTS Resourcing
Contact Detail:
LTS Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Ownership Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Shared Ownership Officer. Understanding the nuances of customer service, property management, and financial administration will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the property management sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and customer focus. Being able to articulate how you've handled similar situations will set you apart in interviews.
✨Tip Number 4
Stay updated on current trends in shared ownership and property management. This knowledge will not only help you in interviews but also show your commitment to the role and the industry.
We think you need these skills to ace Shared Ownership Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leasehold and property management. Use specific examples that demonstrate your skills in customer service, financial administration, and property management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company’s values. Emphasise your proactive approach to problem-solving and relationship-building, as well as your eagerness to learn and develop.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, IT proficiency, and ability to work in a fast-paced environment. Provide examples of how you've successfully managed customer queries or property-related issues in the past.
Showcase Your Customer Focus: Demonstrate your natural customer focus by including examples of how you have provided excellent service in previous roles. Mention any specific achievements or feedback that highlight your commitment to customer satisfaction.
How to prepare for a job interview at LTS Resourcing
✨Showcase Your Customer Service Skills
As a Shared Ownership Officer, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples of how you've resolved customer queries or issues in the past, highlighting your proactive approach and strong communication skills.
✨Highlight Relevant Experience
Make sure to discuss your experience in leasehold and property management during the interview. Be ready to talk about specific situations involving resales, staircasing, or managing repairs and arrears, as these are highly desirable skills for the role.
✨Demonstrate Organisational Skills
The role requires being organised and efficient. Bring up instances where you've successfully managed multiple tasks or projects simultaneously, showcasing your ability to prioritise and stay on top of deadlines.
✨Emphasise Your Adaptability
Since the company values self-driven individuals who embrace change, be prepared to discuss how you've adapted to new challenges in previous roles. Share examples that illustrate your creativity in problem-solving and relationship-building.
