Principal - Program & Project Management in Vauxhall

ServiceNow Program ManagerLocation: Reading, UKFull time/Permanent employmentLTM is seeking a highly experienced and certified ServiceNow Program Manager for driving the successful implementation and ongoing management of ServiceNow Programs The responsibilities includes overseeing and coordinating various program aspects ensuring they are delivered on time within budget and to the highest quality standardsRESPONSIBILITIES AND DUTIESWork with client stakeholders to discover and understand their current state environment from a process and technical perspectiveAct as a trusted advisor while establishing a positive and productive working relationship with the clientLead and manage process design initiatives and manage the translation of those requirements to the ServiceNow implementation teamPlan and schedule meetings to gather business and functional requirements while providing best practice process and technical guidanceAnalyze business processes and provide innovative and scalable solutions to increase operational maturityComplete full client gap analysis on process integrations and data always advising on future process, product roadmap and maturityCommunicate with clients on all aspects of initiated work in a clear and concise mannerReview and approve business requirements that create a comprehensive solutionWork with Engagement Managers and project teams to determine risks impacts priorities and timelines surrounding outstanding tasksCreate all related process documentation utilizing best practices and deliver to client or internal resources in acceptable time frameUtilize industry standard implementation methodology following best practice standardsMeet all client deliverables in an acceptable timeframeCommunicate all project updates possible timeline deficiencies problems issues or events that could affect the overall project deliverablesDevelop Service Management implementation and adoption strategies focusing on organizational change management from a tactical and practical levelAdvice on options risk and impacts on business processes and cultural adoptionAssist in the scoping of new opportunities when asked to participateEnsure each artifact produced is consistent and is driven by the enterprise standardsStay current on ServiceNow technologies and assist in the maintenance of workshop material to incorporate new features where appropriateEstablish organization as a leader in the ServiceNow ecosystem through innovation and expertiseEnsuring the security scalability and maintainability of ServiceNow solutions including performance monitoring and optimizationDrive adherence to quality assurance best practices ensuring successful project outcomesEnsure security solutions to meet changing compliance requirements Implement robust security measures to maintain secure client environmentsEnsuring technical documentation and reports are shared on timely basis contributes to the knowledge base and promote best practicesKeep up with ServiceNow advancements to provide innovative solutionsEstablish and sustain trust-based relationships with clients proactively addressing their needs and steering them toward successful resultsMentoring and guiding junior developers and other team members during implementationsQUALIFICATIONSRequired15+ years of Experience in managing xohmjla projects and programs on below ServiceNow Product suitesCSDM and CMDB ImplementationITOM Health and Visibility, Discovery, Service Mapping, Event management Integration with Monitoring tools Health Log AnalyticsCustomer Service Management CSMField Service Management FSMSales Order Management SOM and Supplier Lifecycle Operations SLOTelecommunication Network Inventory TNIStrategic Portfolio Management SPMExperience across the ServiceNow core platform security performance and complianceExperience in managing integration projects, third-party integration, RESTSOAP Other methods Integration Hub and EbondingExperience in managing ITSM applicationConduct a review of design and solutionsReady to Work in UK Client locationPreferred: Must be customer service oriented and can work independentlyDiligence in all documentation and written communicationOrganization skills to multitask and to schedule work effectivelyMust be able to work flexible hours as neededExceptional leadership problem solving, critical thinking and communication skillsCertifications on ServiceNow Modules will be appreciated