At a Glance
- Tasks: Manage and optimise our global Shopify Plus ecosystem for 400 stores.
- Company: Join a dynamic tech team in a high-growth eCommerce environment.
- Benefits: Enjoy competitive salary, flexible workdays, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Be a key player in shaping eCommerce technology and driving operational excellence.
- Qualifications: 3-5 years of eCommerce management experience with Shopify Plus expertise required.
The predicted salary is between 60000 - 80000 £ per year.
Location: London office, 3 fixed office days per week (Mon/Tue/Thu)
About the Role
We are seeking an experienced Platform Manager to join our Global Technology D2C team responsible for managing and optimising our Shopify Plus ecosystem of 400 stores worldwide. This role requires both business and technical acumen with an end‑to‑end understanding of D2C architecture spanning storefronts, integrations, operations and data flows. As part of our Shopify Plus platform team you will oversee its setup, configuration and ongoing performance ensuring that our stores run smoothly, securely and efficiently. You will act as a subject matter expert providing technical proficiency, documentation, training and hands‑on problem‑solving while enabling new capabilities and integrations across the business. This is a pivotal role for someone passionate about eCommerce technology, platform scalability and operational excellence in a high‑growth global environment.
Key Responsibilities
- Setup configuration and ongoing management of Shopify Plus instances, integrations and upgrades
- Oversee and optimise the end‑to‑end D2C architecture including integrations with PIM, OMS, WMS, Finance, CRM and Reporting systems
- Manage user permissions, access controls and customer data privacy requests, deletions and data access
- Implement and manage Shopify Flows and customer service workflows as needed
- Partner with territory platform managers to align global standards and share best practices
- Translate complex business problems into scalable technical solutions and work with engineering teams on frontend and backend design
- Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution
- Create, maintain and deliver technical documentation, process guidelines and user training materials
- Act as a bridge between technology and business teams, communicating platform capabilities and enabling adoption
- Continuously refine and train teams in platform usage to improve performance and efficiency
Qualifications
- 3-5 years technical management experience in eCommerce with hands‑on Shopify Plus expertise in multi‑instance global environments
- Proven experience with PIM, OMS and WMS systems
- 10 years IT Business Analysis or technical solution design experience including at least 3-5 years in eCommerce
- Strong working knowledge of Shopify frontend standards, APIs and data structures
- Track record of translating requirements into practical innovative solutions
- Skilled in technical documentation, requirements gathering and architecture diagramming
- Proficient in tools for process design, technical specification and knowledge management
- Demonstrated ability to deliver on time, manage multiple priorities and work both independently and collaboratively
- Excellent written and verbal communication skills for both technical and business audiences
- Degree in Information Technology, Engineering, Business or related discipline
Platform manager employer: LTM
LTM is an excellent employer that fosters a collaborative and innovative work culture in Bradford, UK. With a strong emphasis on employee growth, we offer continuous professional development opportunities and support for career advancement, making it a rewarding place for those looking to make a meaningful impact in capital projects. Our commitment to work-life balance and a supportive team environment ensures that every employee feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Platform manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works in eCommerce. Building relationships can lead to job opportunities that aren’t even advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your experiences with Shopify Plus and how you've tackled challenges in the past. We want to see your passion for eCommerce technology shine through!
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to fit their needs. Research their D2C architecture and think about how your skills can help them optimise their Shopify Plus ecosystem. Show them you’ve done your homework!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Platform manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Platform Manager. Highlight your experience with Shopify Plus and any relevant eCommerce projects. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for eCommerce technology and how you can contribute to our global team. Be sure to mention specific experiences that showcase your technical acumen.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex business problems in the past. We love candidates who can translate challenges into scalable solutions, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LTM
✨Know Your Shopify Plus Inside Out
Make sure you brush up on your Shopify Plus knowledge before the interview. Understand its features, integrations, and how it fits into the D2C architecture. Be ready to discuss specific examples of how you've managed or optimised Shopify instances in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've tackled complex issues within eCommerce platforms. Highlight your hands-on experience with troubleshooting critical configuration problems and how you drove timely resolutions. This will demonstrate your technical acumen and ability to think on your feet.
✨Communicate Like a Pro
Since this role bridges technology and business, practice explaining technical concepts in simple terms. Be ready to discuss how you've communicated platform capabilities to non-technical teams and how you’ve enabled adoption across different departments.
✨Bring Your Documentation Game
Be prepared to talk about your experience with creating and maintaining technical documentation. Discuss how you've developed user training materials and process guidelines, as this shows your attention to detail and commitment to operational excellence.
