At a Glance
- Tasks: Bridge business needs and tech solutions to enhance CRM systems like Salesforce.
- Company: Join a global tech consulting firm transforming businesses with digital solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Make a real impact by optimising customer relationship management for diverse clients.
- Qualifications: 8 years in business analysis, preferably with CRM platforms like Salesforce or Dynamics.
The predicted salary is between 70000 - 90000 £ per year.
LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.
We are seeking a detail-oriented and strategic Business Analyst CRM to join our team. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring our CRM systems (Salesforce, Dynamics or equivalent) deliver maximum value. This role involves gathering requirements, analysing processes, and collaborating with stakeholders to enhance customer relationship management capabilities.
Qualifications:- 8 years of experience as a Business Analyst, preferably in CRM domain
- Hands-on experience with CRM platforms (Salesforce, Microsoft Dynamics, HubSpot or similar)
- Strong analytical, problem-solving, and documentation skills
- Excellent communication and stakeholder management abilities
- Familiarity with Agile/Scrum methodologies
- Requirement Gathering & Analysis: Engage with stakeholders to understand business needs and translate them into CRM requirements. Document functional and non-functional requirements, user stories, and acceptance criteria. Conduct gap analysis between current CRM capabilities and desired outcomes.
- CRM System Enhancements: Collaborate with developers, architects, and QA teams to design and implement CRM solutions. Support customization, configuration, and integration of CRM platforms. Ensure CRM workflows align with business processes and compliance standards.
- Stakeholder Collaboration: Act as a liaison between business units, IT, and vendors. Facilitate workshops, demos, and training sessions for end-users. Provide ongoing support and guidance to stakeholders on CRM best practices.
- Data Reporting: Define data requirements and ensure data integrity within CRM systems. Develop dashboards, reports, and KPIs to support business decision-making. Identify opportunities for automation and process optimization.
- Testing & Quality Assurance: Prepare test cases and support UAT (User Acceptance Testing). Validate CRM enhancements against business requirements. Ensure timely resolution of issues and defects.
Business Analyst employer: LTM
LTM is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their careers. With a strong focus on professional development and innovation, team members have access to extensive training opportunities and the chance to work on transformative projects for a diverse range of clients. Located in London, our hybrid work model promotes flexibility while being part of a global network of nearly 90,000 talented professionals dedicated to driving meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like LTM!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at LTM, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at LTM
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with LTM’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
