Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on support for Windows and Mac OS, troubleshooting software and hardware issues.
- Company: Join a dynamic team focused on delivering top-notch technical assistance to clients.
- Benefits: Work in a collaborative office environment with opportunities for professional growth.
- Why this job: Gain valuable experience in desktop support while working with cutting-edge technology and diverse applications.
- Qualifications: 3-4 years of experience in desktop support; knowledge of Windows 10/11 and Office applications required.
- Other info: Work from the office only, with a focus on teamwork and client satisfaction.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to our clients location. Hands on experience on install, upgrade and troubleshoot Desktop/ Laptop OS and office and other application software.
Work days: 5days a week, work from Office ONLY
- Installation and configure Windows 10/11 on Desktop/ Laptop
- Configuration of operating system Language packs ( If any)
- Configuration of outlook profile, MS Teams and OneDrive
- Install and configure Office application with other Line of Business Applications
- Ensure the user profile data is backed up
- Configure of IE settings, network and printer drives. Also check group policies are applied
- Configuration of printer
- Drive mapping to Nework/Shared
- Hands-on experience with Windows and Knowledge in Mac OS environments is added advantage
- Diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
- Mobile device management, configure outlook, teams, Microsoft Authenticator etc. (Android, iPhone, iPad, Surface etc.)
- Basic knowledge on Office365 services, Active Directory and user login methods
- Knowledge on SCCM application push and deployment for workstations
- Walking customers through installing applications and computer peripherals
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- OS and Application support, ticket handling on INC, SR
- Good to have ticketing tool knowledge – SNOW, JIRA, etc.
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Help create technical documentation and manuals
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Provide technical assistance and support issues related desktop support, Teams Conferencing support,
- VIP user coordination and support
- Professionalism when resolving service delivery and client issues in a timely manner
- Identifying and escalating business and technical challenges as appropriate and in a timely manner
- Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
- Install and configure the Antivirus.
Other Roles and responsibilities during Migration
Co-ordinate with Migration Onsite team and scheduling team
Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
Ensure all scheduled migrations are completed without any business impact
MAC and Windows Desktop Support Engineer employer: LTIMindtree
Contact Detail:
LTIMindtree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MAC and Windows Desktop Support Engineer
✨Tip Number 1
Make sure you have hands-on experience with Windows 10/11 and Mac OS environments. Familiarize yourself with the installation, configuration, and troubleshooting processes for both operating systems, as this will be crucial in your role.
✨Tip Number 2
Brush up on your knowledge of Office applications like Word, Excel, PowerPoint, and Teams. Being able to provide support for these applications will set you apart from other candidates.
✨Tip Number 3
Gain experience with ticketing tools such as SNOW or JIRA. Understanding how to handle tickets efficiently will demonstrate your ability to manage technical issues effectively.
✨Tip Number 4
Practice your communication skills, especially when it comes to guiding users through troubleshooting steps. Clear and professional communication is key to resolving issues and ensuring client satisfaction.
We think you need these skills to ace MAC and Windows Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows 10/11 and any Mac OS knowledge. Include specific examples of troubleshooting and installation tasks you've performed.
Craft a Strong Cover Letter: In your cover letter, emphasize your hands-on experience with desktop applications and your ability to guide users through technical issues. Mention your familiarity with ticketing tools like SNOW or JIRA, as well as your communication skills.
Showcase Technical Skills: List all relevant technical skills clearly, such as mobile device management, Office365 services, and Active Directory knowledge. Be specific about the software and hardware you have worked with.
Prepare for Technical Questions: Be ready to discuss your troubleshooting process and provide examples of how you've resolved technical issues in the past. This will demonstrate your problem-solving abilities and technical expertise.
How to prepare for a job interview at LTIMindtree
✨Show Your Technical Skills
Be prepared to demonstrate your hands-on experience with Windows 10/11 and Mac OS. Discuss specific instances where you installed, upgraded, or troubleshot operating systems and applications. Highlight any relevant certifications or training you've completed.
✨Understand the Tools
Familiarize yourself with ticketing tools like SNOW and JIRA, as well as mobile device management systems. Be ready to discuss how you've used these tools in previous roles to manage incidents and support users effectively.
✨Communicate Clearly
Since you'll be guiding users through technical processes, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and professionally, especially when discussing troubleshooting steps.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you successfully resolved software or hardware incidents, and be ready to walk the interviewer through your thought process and actions taken.
