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- Tasks: Provide hands-on technical support for desktop and laptop OS, applications, and troubleshooting.
- Company: Join a dynamic team focused on delivering top-notch IT support to clients.
- Benefits: Enjoy a structured work week with opportunities for professional growth in a supportive environment.
- Why this job: Be part of a collaborative culture where your tech skills make a real impact on users' experiences.
- Qualifications: 3-4 years of experience in desktop support; knowledge of Windows and Mac OS is a plus.
- Other info: Work from the office only; ideal for those who thrive in a hands-on tech environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to our clients location. Hands on experience on install, upgrade and troubleshoot Desktop/ Laptop OS and office and other application software.
Work days: 5days a week, work from Office ONLY
- Installation and configure Windows 10/11 on Desktop/ Laptop
- Configuration of operating system Language packs ( If any)
- Configuration of outlook profile, MS Teams and OneDrive
- Install and configure Office application with other Line of Business Applications
- Ensure the user profile data is backed up
- Configure of IE settings, network and printer drives. Also check group policies are applied
- Configuration of printer
- Drive mapping to Nework/Shared
- Hands-on experience with Windows and Knowledge in Mac OS environments is added advantage
- Diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
- Mobile device management, configure outlook, teams, Microsoft Authenticator etc. (Android, iPhone, iPad, Surface etc.)
- Basic knowledge on Office365 services, Active Directory and user login methods
- Knowledge on SCCM application push and deployment for workstations
- Walking customers through installing applications and computer peripherals
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- OS and Application support, ticket handling on INC, SR
- Good to have ticketing tool knowledge – SNOW, JIRA, etc.
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Help create technical documentation and manuals
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Provide technical assistance and support issues related desktop support, Teams Conferencing support,
- VIP user coordination and support
- Professionalism when resolving service delivery and client issues in a timely manner
- Identifying and escalating business and technical challenges as appropriate and in a timely manner
- Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
- Install and configure the Antivirus.
Other Roles and responsibilities during Migration
Co-ordinate with Migration Onsite team and scheduling team
Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
Ensure all scheduled migrations are completed without any business impact
MAC and Windows Desktop Support Engineer employer: LTIMindtree
Contact Detail:
LTIMindtree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MAC and Windows Desktop Support Engineer
✨Tip Number 1
Make sure to brush up on your technical troubleshooting skills, especially for Windows 10/11 and Office applications. Being able to demonstrate your hands-on experience in resolving common issues will set you apart during the interview.
✨Tip Number 2
Familiarize yourself with mobile device management tools and how to configure applications like Outlook and Teams on various devices. This knowledge can be a significant advantage, as it shows your versatility in supporting different platforms.
✨Tip Number 3
Highlight any experience you have with ticketing tools like SNOW or JIRA. Being comfortable with these systems can demonstrate your ability to manage support requests efficiently, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your experience with user training and documentation. Being able to guide users through technical processes and create clear manuals can showcase your communication skills and enhance your candidacy.
We think you need these skills to ace MAC and Windows Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows 10/11 and Mac OS. Include specific examples of troubleshooting and installation tasks you've performed.
Craft a Strong Cover Letter: In your cover letter, emphasize your hands-on experience with desktop applications and your ability to guide users through technical issues. Mention any familiarity with ticketing tools like SNOW or JIRA.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as mobile device management, Office365 services, and Active Directory knowledge. This will help demonstrate your fit for the role.
Highlight Communication Abilities: Since the role involves communicating with clients and other engineers, mention your experience in providing professional support and resolving service delivery issues in a timely manner.
How to prepare for a job interview at LTIMindtree
✨Show Your Technical Skills
Be prepared to demonstrate your hands-on experience with Windows 10/11 and Mac OS. You might be asked to troubleshoot a common issue or explain how you would install and configure software applications.
✨Understand the Tools
Familiarize yourself with ticketing tools like SNOW and JIRA, as well as mobile device management systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Communicate Clearly
Since you'll be guiding users through technical processes, practice explaining complex concepts in simple terms. Clear communication is key, especially when conducting remote troubleshooting.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to describe how you would handle specific technical issues or user requests. Think of examples from your past experience that showcase your problem-solving skills.
