At a Glance
- Tasks: Deliver top-notch customer service and create welcoming experiences for members and guests.
- Company: Join Life Time, a vibrant community focused on health and wellness.
- Benefits: Enjoy a subsidised membership, discounts, and comprehensive health coverage.
- Other info: Flexible hours with opportunities for growth in a fun, dynamic environment.
- Why this job: Be the first point of contact and make a real difference in people's lives.
- Qualifications: Customer service experience and a passion for healthy living are essential.
The predicted salary is between 5 - 20 £ per hour.
Position Summary
The Membership Concierge I delivers the highest quality customer service to all members and guests.
As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued.
In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.
- Job Duties and Responsibilities
- Operates as first point of contact for members and guests
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Assists members with transactions and general account changes
- Position Requirements
- Minimum of 6 months service/reception experience
- Complete Concierge Certification upon hire
- Must work a minimum of 15 hours per week
- Commitment to serve others
- Effective communication skills
- Passion for living a healthy way of life
- Ability to multi-task and deliver high quality customer service in a fast-paced environment
- Must have good verbal communication
- Must be able to stand for 4 hours at a time
- Preferred Requirements
- HS graduate or equivalent preferred
- Pay
This is an hourly position with wages starting at $13.25 and pays up to $15.75, based on experience and qualifications.
Benefits
- A fully subsidized membership
- Discounts on Life Time products and services
- 401(k) retirement savings plan with company discretionary match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
- Medical, dental, vision, and prescription drug coverage
- Short term and long term disability insurance
- Life insurance
- Pre-tax flexible spending and dependent care plans
- Parental leave and adoption assistance
- Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
- Deferred compensation plan, if the team member meets the required income threshold
Life Time is a place for everyone.
As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
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Membership Concierge (Opener) in Plymouth employer: LTFMGTCO LTF Club Management Co
LTFMGTCO LTF Club Management Co is an attractive employer due to its commitment to employee development and a supportive work culture. The company provides flexible scheduling and comprehensive benefits, making it a desirable place to work for those in the fitness industry.
Contact Details:
LTFMGTCO LTF Club Management Co Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Concierge (Opener) in Plymouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like LTFMGTCO LTF Club Management Co and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at LTFMGTCO LTF Club Management Co and let us see your personality shine through!
We think you need these skills to ace Membership Concierge (Opener) in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and LTFMGTCO LTF Club Management Co.
Get Familiar with Our Brand:Before applying, take some time to learn about LTFMGTCO LTF Club Management Co and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at LTFMGTCO LTF Club Management Co
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress LTFMGTCO LTF Club Management Co.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which LTFMGTCO LTF Club Management Co will surely appreciate.
