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For Companies At a Glance
- Tasks: Manage client relationships and ensure projects are delivered on time and within budget.
- Company: Join LTF Digital, a leading agency in the medical aesthetics industry.
- Benefits: Enjoy a competitive salary, health insurance, 28 holiday days, and flexible working hours.
- Why this job: Make a real impact by helping clinics grow their brands through innovative digital strategies.
- Qualifications: 3 years in client services or project management; strong communication and problem-solving skills.
- Other info: Remote-friendly environment with opportunities for professional development and team events.
The predicted salary is between 32000 - 36000 £ per year.
Company Overview
LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry. We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting‑edge digital strategies. Our team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships. We offer a collaborative, dynamic, and remote‑friendly work environment where your contributions will make a difference.
Job Summary
We are seeking a talented and results‑driven Client Services Manager to act as the primary point of contact for our clients/clinics. The ideal candidate will have excellent communication, organisational, and project management skills, ensuring that client projects are delivered on time, within budget, and exceed expectations. This position is remote, offering flexibility and autonomy.
Key Responsibilities
- Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations.
- Project Planning & Execution: Develop detailed project plans, timelines, and manage execution to ensure on‑time and on‑budget delivery.
- Communication & Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle.
- Problem Solving & Issue Resolution: Anticipate potential challenges, proactively address issues, and elevate concerns when necessary.
- Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction.
- Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings.
Qualifications
- Experience: Minimum of 3 years of experience in client services, account management, or a project management role. Experience in digital marketing or the medical aesthetics industry is a plus but not essential.
- Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines.
- Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences.
- Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions.
- Adaptability: Ability to thrive in a fast‑paced and dynamic environment, managing shifting priorities and client demands.
- Client-Focus: Passionate about delivering exceptional client experiences.
- Remote Work Proficiency: Self‑motivated with the ability to manage time and projects independently in a remote environment.
Preferred Qualifications
- 3 years in a Marketing Agency environment
- Medical Aesthetics
- Experience with CRM systems (e.g., ClickUp, Trello, HubSpot, Salesforce)
Competitive salary commensurate with experience ranging from £32k to £36k PA - subject to a successful probation.
Comprehensive benefits package:
- 28 holiday days (excluding Public Holidays)
- Health insurance
- Team event away days
- Flexible working hours
- Pension contributions
- Opportunities for professional development
Digital Marketing Agency - Client Services Manager in England employer: LTF Design & Marketing Ltd
Contact Detail:
LTF Design & Marketing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Marketing Agency - Client Services Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital marketing and medical aesthetics fields. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Client Services Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and successes in client services or project management. This will give potential employers a taste of what you can bring to the table, especially in a dynamic agency like LTF Digital.
✨Tip Number 3
Prepare for interviews by researching LTF Digital and understanding their approach to client relationships. Think about how your experience aligns with their needs and be ready to discuss specific examples of how you've exceeded client expectations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering exceptional client experiences.
We think you need these skills to ace Digital Marketing Agency - Client Services Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client services and project management. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant achievements!
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We love a well-structured cover letter that reflects your ability to convey ideas effectively—this is your chance to impress us!
Highlight Problem-Solving Examples: We’re looking for someone who can tackle challenges head-on. Include specific examples in your application where you’ve successfully resolved issues or improved processes. This will show us your proactive mindset!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at LTF Design & Marketing Ltd
✨Know Your Client
Before the interview, take some time to research LTF Digital and their work in the medical aesthetics industry. Understanding their clients and the challenges they face will help you demonstrate your ability to build strong relationships and tailor your approach to meet their needs.
✨Showcase Your Project Management Skills
Prepare specific examples of how you've successfully managed multiple projects in the past. Highlight your organisational skills and how you ensured projects were delivered on time and within budget. This will show that you can handle the demands of the role effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and concisely. Since communication is key in this role, be ready to discuss how you would keep clients informed throughout a project. Use examples from your experience to illustrate your communication style and effectiveness.
✨Emphasise Problem-Solving Abilities
Think of a few challenging situations you've faced in previous roles and how you resolved them. Be prepared to discuss your problem-solving mindset and how you anticipate potential issues before they arise. This will show that you're proactive and can handle the dynamic nature of client services.