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- Tasks: Service and maintain recycling equipment, ensuring top-notch customer service and meeting targets.
- Company: Join a forward-thinking company dedicated to sustainability and innovation in recycling technology.
- Benefits: Enjoy competitive salary, training opportunities, and a company pension.
- Why this job: Be part of a mission-driven team that values your skills and offers growth in a dynamic environment.
- Qualifications: Good fault-finding skills, understanding of hydraulic/electrical systems, and relevant engineering qualifications preferred.
- Other info: Willingness to travel and stay overnight may be required during busy periods.
The predicted salary is between 30000 - 42000 £ per year.
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs.
Customer Service
- To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers.
- The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
- The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
- Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
- May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.
Records and Documentation
- Accurately record time, parts used and any other details either electronically or manually as required.
- Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.
Skills/Knowledge and Qualifications Required
- Shall have good fault-finding and diagnostic skills.
- To be able to understand hydraulic and electrical circuit diagrams.
- Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles.
- Can use and understand various electrical and hydraulic test equipment.
- Update engineering knowledge when able.
- Always use cost effective but safe measures to carry out tasks.
Standards
- Comply with all requirements in the Work Instruction for Engineer Responsibilities.
- Comply with instructions given by Field Service Supervisors, Managers and Directors.
- To maintain and use company issued equipment and vehicles in a safe manner and according to policies.
- To take responsibility for the safe keeping of stock and be accountable for stock balances.
- To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
- Any documentation which is required to be returned to the office is done so in time.
Desirable Knowledge and Qualifications
- Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
- City & Guilds in electrical and mechanical engineering.
- Competent in the use of electrical and hydraulic test equipment.
- A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
- A mature disciplined approach and good personal administrative and customer care skills.
- 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.
In return for your commitment and expertise, you will receive:
- A competitive salary.
- We offer accredited ILM Training in house and external training.
- Ongoing career and development opportunities and company pension.
Service engineer employer: Ltek Recruitment Ltd
Contact Detail:
Ltek Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service engineer
✨Tip Number 1
Familiarise yourself with the specific recycling equipment you'll be servicing. Understanding the common issues and maintenance practices can give you an edge during interviews, showing your proactive approach and technical knowledge.
✨Tip Number 2
Network with current or former service engineers in the industry. They can provide insights into the role and company culture, which can help you tailor your approach and demonstrate your genuine interest in the position.
✨Tip Number 3
Brush up on your fault-finding and diagnostic skills. Consider taking a short course or workshop to enhance your abilities, as this will not only boost your confidence but also make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your experience with customer service. Since the role involves liaising with customers and ensuring their satisfaction, having examples ready of how you've successfully handled customer interactions will set you apart.
We think you need these skills to ace Service engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service engineering, particularly in fault-finding and maintenance of hydraulic and electrical systems. Use specific examples that demonstrate your skills and knowledge in these areas.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the job requirements, especially your ability to meet customer service level agreements and your experience with diagnostic skills.
Showcase Relevant Qualifications: Clearly list any qualifications such as City & Guilds in electrical and mechanical engineering. If you have experience with electrical and hydraulic test equipment, make sure to include that as well.
Highlight Customer Service Skills: Since the role involves liaising with customers and ensuring high standards of service, emphasise your customer care skills and any previous experience where you successfully managed customer relationships or resolved issues.
How to prepare for a job interview at Ltek Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your fault-finding and diagnostic skills in detail. Bring examples of past experiences where you successfully diagnosed and repaired equipment, especially in hydraulic and electrical systems.
✨Demonstrate Customer Service Focus
Highlight your ability to liaise effectively with customers and colleagues. Share instances where you took ownership of engineering issues to ensure customer satisfaction and adherence to service level agreements.
✨Familiarise Yourself with Documentation Practices
Understand the importance of accurate record-keeping. Be ready to explain how you manage documentation related to time, parts used, and stock levels, as this is crucial for maintaining efficiency and accountability.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios you could face on the job. Think about how you would handle unexpected challenges, such as working out of area or managing workload during engineer shortages.
