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For Companies At a Glance
- Tasks: Lead and mentor a team of Field Service Engineers while ensuring top-notch service delivery.
- Company: Join a dynamic company focused on high-quality engineering solutions and customer satisfaction.
- Benefits: Enjoy competitive salary, overtime opportunities, and a supportive work environment.
- Why this job: Be a key player in a fast-paced role that values safety, teamwork, and professional growth.
- Qualifications: Leadership experience and a background in service engineering are essential; electrical/mechanical qualifications preferred.
- Other info: This role offers the chance to make a real impact in a collaborative and innovative setting.
The predicted salary is between 27984 - 40000 £ per year.
Salary - £34,981.40 OTE earnings (overtime and bonus £45,000.00)
Purpose of the Role
Field Service Supervisors serve as first-line managers for Field Service Engineers and are supported by the National Operations Manager. They work closely with the Operations Centre Manager and the Operations Director to ensure the delivery of efficient, high-quality service. As regional leaders, Field Service Supervisors are expected to set the standard and consistently strive to exceed performance expectations across all operational functions.
Key Responsibilities
- Mentor service engineers and address technical inquiries from Sales and Engineering teams.
- Act as the primary escalation point for customer queries, including on-site and customer engagement.
- Uphold and enforce Health and Safety standards within the service engineering team.
- Ensure compliance with all company policies and procedures.
- Support, guide, and train Field Service Engineers in line with company protocols.
- Complete all reasonable requests from the Operational Leadership team promptly and to a high standard.
Technical Skills
- Strong fault-finding and diagnostic capabilities.
- Proficient in reading and interpreting hydraulic and electrical circuit diagrams.
- Solid knowledge of mechanical, electrical, and hydraulic systems.
- Skilled in the use of electrical and hydraulic testing tools and equipment.
- Share technical knowledge to support team development.
- Apply sound engineering practices and standards.
- Deliver training functions in alignment with business needs.
Standards & Operational Expectations
- Follow all guidelines in the Field Service Engineers Workbook.
- Use company-issued tools, equipment, and vehicles safely and in accordance with policies.
- Maintain responsibility for stock, including its safe-keeping and accurate usage tracking.
- Ensure proper documentation and timely submission to the office.
Health, Safety & Environmental Responsibilities
- Always comply with company and customer Health and Safety policies.
- Follow all Risk Assessments, Method Statements, and Safe Systems of Work.
- Use appropriate tools and safety equipment for each task.
- Keep work and vehicle environments clean and safe.
- Report accidents, near misses, and hazards promptly.
- Support investigations and promote improvements in safety.
Preferred Skills, Knowledge, and Qualifications
- Proven leadership skills in a fast-paced operational environment.
- Strong interpersonal skills with a focus on collaboration and respect.
- Background in service engineering (preferably electrical and/or hydraulic).
- 18th Edition Wiring Regulations (BS 7671) or City & Guilds equivalent in electrical/mechanical engineering.
Field service supervisor employer: Ltek Recruitment Ltd
Contact Detail:
Ltek Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field service supervisor
✨Tip Number 1
Network with current and former Field Service Supervisors to gain insights into the role. They can provide valuable information about the day-to-day responsibilities and expectations, which can help you tailor your approach during interviews.
✨Tip Number 2
Familiarise yourself with the latest Health and Safety regulations relevant to the field service industry. Being knowledgeable about these standards will demonstrate your commitment to safety and compliance, which is crucial for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in a fast-paced environment. Highlighting your leadership experience will show that you have the skills necessary to mentor and guide Field Service Engineers effectively.
✨Tip Number 4
Research the company’s values and mission statement. Understanding what drives us at StudySmarter will allow you to align your answers during the interview, showcasing that you are not only a fit for the role but also for our company culture.
We think you need these skills to ace Field service supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service engineering and leadership roles. Emphasise your technical skills, particularly in hydraulic and electrical systems, as well as any experience with mentoring or training others.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Field Service Supervisor role. Discuss how your background aligns with the key responsibilities, such as mentoring service engineers and ensuring compliance with health and safety standards.
Showcase Technical Expertise: Be specific about your technical skills in your application. Mention your proficiency in reading circuit diagrams and using testing tools, as well as any relevant qualifications like the 18th Edition Wiring Regulations.
Highlight Leadership Experience: Demonstrate your leadership capabilities by providing examples of how you've successfully managed teams or projects in fast-paced environments. This will show that you can meet the operational expectations of the role.
How to prepare for a job interview at Ltek Recruitment Ltd
✨Showcase Your Leadership Skills
As a Field Service Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your mentoring and training experiences.
✨Understand Technical Requirements
Familiarise yourself with the technical skills required for the role, such as fault-finding and reading circuit diagrams. Be ready to discuss your experience with mechanical, electrical, and hydraulic systems during the interview.
✨Emphasise Health and Safety Knowledge
Health and safety are crucial in this role. Be prepared to talk about your understanding of health and safety standards and how you've implemented them in previous positions. This will show your commitment to maintaining a safe working environment.
✨Prepare for Customer Engagement Scenarios
Since you'll be the primary escalation point for customer queries, think of scenarios where you've successfully handled customer issues. Discuss your approach to problem-solving and maintaining customer satisfaction.
