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- Tasks: Service and maintain recycling equipment, ensuring top-notch customer service.
- Company: Join a leading company in the recycling industry with a focus on sustainability.
- Benefits: Competitive pay, training opportunities, and a chance to make a difference.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Experience in service engineering or related fields is a plus.
- Other info: Dynamic role with opportunities for travel and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs.
Customer Service
- To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers.
- The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
- The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
- Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
- May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.
Records and Documentation
- Accurately record time, parts used and any other details either electronically or manually as required.
- Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.
Skills/Knowledge and Qualifications Required
- Shall have good fault-finding and diagnostic skills.
- To be able to understand hydraulic and electrical circuit diagrams.
- Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles.
- Can use and understand various electrical and hydraulic test equipment.
- Update engineering knowledge when able.
- Always use cost effective but safe measures to carry out tasks.
Standards
- Comply with all requirements in the Work Instruction for Engineer Responsibilities.
- Comply with instructions given by Field Service Supervisors, Managers and Directors.
- To maintain and use company issued equipment and vehicles in a safe manner and according to policies.
- To take responsibility for the safe keeping of stock and be accountable for stock balances.
- To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
- Any documentation which is required to be returned to the office is done so in time.
Desirable Knowledge and Qualifications
- Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
- City & Guilds in electrical and mechanical engineering.
- Competent in the use of electrical and hydraulic test equipment.
- A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
- A mature disciplined approach and good personal administrative and customer care skills.
- 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.
Service Engineer in Croydon employer: Ltek Recruitment Ltd
Contact Detail:
Ltek Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, attend industry events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your fault-finding and diagnostic skills. We recommend practising common technical questions and scenarios you might face. Show them you’re not just a candidate, but the perfect fit for their team!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As a Service Engineer, you’ll need to liaise with customers and supervisors. We suggest preparing examples of how you’ve gone above and beyond in previous roles to ensure customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Service Engineer position!
We think you need these skills to ace Service Engineer in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your fault-finding skills and experience with hydraulic and electrical systems. We want to see how your background aligns with what we're looking for!
Show Off Your Customer Service Skills: Since customer service is key in this role, don’t forget to mention any relevant experience you have. Share examples of how you've gone above and beyond to meet customer needs. We love seeing that dedication!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Ltek Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your fault-finding and diagnostic skills. Familiarise yourself with hydraulic and electrical circuit diagrams, as well as the principles behind mechanical, electrical, and hydraulic systems. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since customer service is key for a Service Engineer, think of examples where you've gone above and beyond for a customer. Be ready to explain how you’ve taken ownership of issues in the past and how you plan to maximise customer satisfaction in this role.
✨Plan Your Day Like a Pro
Demonstrate your ability to plan and organise your work effectively. Think about how you would manage your daily tasks to meet customer SLAs and targets. You might even want to prepare a few strategies or tools you use to stay organised and efficient.
✨Be Ready for the Unexpected
Since the job may require working out of area or overnight stays, be prepared to discuss your flexibility and adaptability. Share any experiences where you've had to adjust your plans on the fly and how you handled those situations.
