At a Glance
- Tasks: Lead ticket operations and ensure a fantastic experience for tennis fans at prestigious events.
- Company: Join the LTA, a key player in the world of tennis with a rich history.
- Benefits: Competitive pay, flexible hours, and the chance to work at iconic tennis events.
- Other info: Work at The Queen's Club and enjoy a vibrant atmosphere during the grass court season.
- Why this job: Be part of an exciting team and make memorable experiences for tennis enthusiasts.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 13 - 16 £ per hour.
Join to apply for the Ticket Support Manager role at LTA.
About the Tournament - HSBC Championships
The HSBC Championships is one of the longest-running tennis tournaments on the ATP World Tour. With more than a century of history and a roll of honour that features the names Rod Laver, John McEnroe, Boris Becker, Rafael Nadal, Andy Murray and Carlos Alcaraz, it is the jewel in the crown of the grass court season in the lead-up to Wimbledon. Last season we saw the return of a tour level women’s event in London for the first time in over 50 years, as The Queen’s Club plays host to a high‑profile WTA 500 event.
About the Role
As a Ticket Support Manager, you’ll assist in all aspects of on‑site day‑to‑day operations for the Ticketing and Events Team. You will lead from the front championing our grass court events and on‑site ticket operations. You will provide a customer‑friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.
Application process
The advertisement window for this role is from Tuesday 16th December 2025 – Sunday 25th January 2026. The Recruitment & Onboarding team will review your application and confirm as to whether you will be invited to an interview, held at The National Tennis Centre 100 Priory Lane, Roehampton, London, SW15 5JQ. Further information will be provided to those invited to interview.
Location
The Queen's Club, The Cottage Palliser Road, West Kensington, W14 9EQ
Shift Patterns
08:45am - 18:45
Payment
- You will be paid via a timesheet method, and you will be required to log your hours, and this will be checked and approved by your line manager.
- Hours worked will be paid on the last Thursday of every month.
- Payment will be made by credit transfer direct to your bank or building society.
Seniority level: Not Applicable
Employment type: Contract
Job function: Customer Service
Ticket Support Manager - HSBC Championships employer: LTA
At LTA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates the rich history of tennis while fostering employee growth and development. As a Ticket Support Manager at the prestigious HSBC Championships, you will be part of a dynamic team dedicated to delivering outstanding customer experiences in a world-class sporting environment, all set in the iconic Queen's Club in London. With a focus on innovation and collaboration, we provide our employees with unique opportunities to thrive in their roles and contribute to the success of one of the most celebrated tournaments in the ATP World Tour.
StudySmarter Expert Advice🤫
We think this is how you could land Ticket Support Manager - HSBC Championships
✨Tip Number 1
Get to know the company and its events! Research the HSBC Championships and understand what makes it special. This will help you connect with the interviewers and show your passion for the role.
✨Tip Number 2
Practice your communication skills! As a Ticket Support Manager, you'll need to be friendly and approachable. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your innovative approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Ticket Support Manager - HSBC Championships
Some tips for your application 🫡
Show Your Passion for Tennis:When you're writing your application, let your love for tennis shine through! Mention any experiences you've had with the sport or events, and how they fuel your desire to be part of the HSBC Championships team.
Highlight Your Customer Service Skills:As a Ticket Support Manager, you'll be all about providing a top-notch experience for fans. Make sure to showcase your customer service skills in your application. Share examples of how you've gone above and beyond to help customers in the past.
Be Detail-Oriented:Attention to detail is key in this role. When crafting your application, double-check for any typos or errors. A polished application reflects your commitment to excellence, which is exactly what we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows that you’re proactive and ready to take the next step in joining our team!
How to prepare for a job interview at LTA
✨Know Your Tennis History
Brush up on the history of the HSBC Championships and its significance in the tennis world. Being able to reference past champions and key moments will show your passion for the sport and help you connect with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you solved problems or improved a customer's experience, as this role is all about creating a friendly ticket experience for fans.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you approach challenges, especially in a fast-paced environment like a major tournament. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your innovative solutions.
✨Highlight Attention to Detail
Since this role requires exceptional attention to detail, prepare to talk about how you manage tasks and ensure accuracy in your work. Share specific examples where your meticulous nature made a difference in your previous jobs.
