At a Glance
- Tasks: Support tennis customers and colleagues with high-quality, customer-centric solutions.
- Company: Join the LTA, a vibrant organisation transforming communities through tennis.
- Benefits: Earn £15.07 per hour with enhanced benefits and a supportive work environment.
- Other info: Flexible Talent Bank assignment with opportunities for personal growth.
- Why this job: Make a real impact in a role that promotes inclusivity and community engagement.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 30000 - 30000 £ per year.
Hey! We’re the LTA and we’re pleased to meet you! The LTA's vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.
About the Role
The LTA’s Customer Support Team is an integral part of our business, playing a crucial role in supporting a wide range of tennis customers and colleagues by delivering high quality customer‑centric support. As a team Specialist you will support and deliver new ways of working to achieve significant change through efficient and effective customer support solutions both internally and externally.
Contract Type
Flexible Talent Bank assignment from Monday 4th May to Friday 31st July 2026.
Working Hours
35 hours per week, Monday - Friday. In‑person at the National Tennis Centre. No remote working.
Rate of Pay
£15.07 per hour
Life at the LTA
The LTA, through its vision 'Tennis Opened Up', is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK's many and varied communities.
Customer Support Specialist employer: LTA
The LTA is an exceptional employer that champions inclusivity and community engagement, making it a fantastic place for a Customer Support Specialist to thrive. With a strong commitment to employee well-being, enhanced benefits, and a supportive work culture, the LTA fosters personal and professional growth while promoting a shared passion for tennis. Working at the National Tennis Centre not only offers a vibrant environment but also the opportunity to contribute meaningfully to transforming communities through sport.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Get to know the LTA's mission and values inside out! When you understand what 'Tennis Opened Up' really means, you can tailor your conversations to show how you fit into their vision. This will make you stand out during interviews!
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This not only gives you insider info but also shows your genuine interest in the role and the company.
✨Tip Number 3
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations or difficult customers. The more prepared you are, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the LTA family!
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Show Your Passion for Tennis:When you're writing your application, let your love for tennis shine through! We want to see how you connect with our mission of making tennis welcoming and enjoyable for everyone. Share any personal experiences or insights that highlight your enthusiasm.
Tailor Your Application:Make sure to customise your application to fit the Customer Support Specialist role. Highlight your relevant skills and experiences that align with delivering high-quality customer support. We appreciate when candidates take the time to show us why they’re a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. We love clarity! Use simple language and avoid jargon to ensure your message comes across effectively. Remember, we’re looking for someone who can communicate well with our diverse range of customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at LTA
✨Know the LTA's Mission
Before your interview, make sure you understand the LTA's vision of 'Tennis Opened Up'. Familiarise yourself with how they aim to transform communities through tennis. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Support Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer support. Think about situations where you resolved issues effectively or went above and beyond for a customer. This will demonstrate your ability to provide high-quality, customer-centric support.
✨Emphasise Inclusivity and Diversity
The LTA values diversity and inclusion, so be ready to discuss how you can contribute to creating an inclusive environment. Share any experiences you have working with diverse teams or supporting underrepresented communities, as this aligns with their commitment to making tennis welcoming for everyone.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in customer support, or what new initiatives they’re excited about. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
