At a Glance
- Tasks: Support clients in managed security services and ensure they receive real value from their cybersecurity solutions.
- Company: Dynamic cybersecurity business focused on client success and service improvement.
- Benefits: Competitive salary up to £62,000 plus benefits, with opportunities for professional growth.
- Other info: Join a collaborative team and enhance your career in a rapidly growing industry.
- Why this job: Combine your technical skills with client interaction to make a real impact in cybersecurity.
- Qualifications: Experience in technical cyber security roles and excellent communication skills are essential.
The predicted salary is between 62000 - 62000 £ per year.
I’m supporting a growing cybersecurity business that is looking to hire a Technical Customer Success Manager to support the delivery, performance, and ongoing improvement of its managed security services. This role would suit someone who has come from a technical Senior Security Engineer / Analyst, Senior SOC Analyst, Security Operations, MSSP, or MDR background and is now looking to move into a more client-facing technical customer success role. You will still need to understand the technical side of managed security services (this is not a hands-on SOC role). The focus is on working closely with clients, understanding their service, translating technical information clearly, identifying risks, and making sure the service is delivering real value.
The role will involve:
- Acting as a technical point of contact for a portfolio of managed security clients
- Supporting service reviews, onboarding, transitions, incident follow-ups, and monthly reporting
- Reviewing client health, SLAs, KPIs, ticket trends, incidents, escalations, and service risks
- Preparing and presenting service reports, incident summaries, RCA documents, and improvement plans
- Working closely with SOC, Engineering, Service Delivery, Projects, and Sales teams
- Helping clients understand the value of their MSSP or MDR service
- Identifying renewal risks, service gaps, technical issues, and opportunities for improvement
- Supporting wider customer success activity around retention, adoption, and client satisfaction
The ideal person will have:
- Experience in a technical cyber security role, ideally as a Senior SOC Analyst, Senior Security Analyst, or similar
- Previous experience working within an MSSP, MDR provider, managed security services business, or cybersecurity service provider
- Strong understanding of SOC operations, incident handling, alerts, escalations, SLAs, KPIs, and managed detection services
- Excellent customer-facing skills and the ability to explain technical information clearly to clients
- Confidence in joining client calls, service reviews, and technical discussions
- Strong written communication skills, especially around reporting, incident summaries, RCA updates, and service documentation
- A proactive, organised, and commercially aware approach
- Experience with tools such as ServiceNow, Jira, Zendesk, SIEM, XDR, EDR, Power BI, or Microsoft 365 would be useful
This would suit someone who enjoys the technical side of cyber security but wants to move closer to the client, with more involvement in service quality, customer outcomes, and long-term client relationships. You do not need to be a fully established Customer Success Manager already, but any experience as a Customer Success Manager within an MSSP or MDR would also be very beneficial. The key requirement is that you have a strong technical security background from an MSSP or MDR environment and the communication skills to make the move into a more client-facing role.
Location: London office-based, with client visits required
Salary: Up to £62,000
Technical Customer Success Manager employer: LT Harper Recruitment Group
Join a dynamic cybersecurity firm in London that prioritises employee growth and development, offering a collaborative work culture where your technical expertise can shine in a client-facing role. With competitive salaries and comprehensive benefits, this company fosters an environment of continuous learning and innovation, ensuring you have the tools and support to excel in delivering exceptional managed security services to clients.
Contact Details:
LT Harper Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cybersecurity field. Attend industry events, webinars, or local meetups. The more you engage with others, the better your chances of landing that Technical Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical background and how it relates to customer success. Be ready to share examples of how you've translated complex tech info into clear, actionable insights for clients.
✨Tip Number 3
Prepare for those client calls! Brush up on your communication skills and practice explaining technical concepts in simple terms. Remember, it's all about making sure clients understand the value of their MSSP or MDR service, so be confident and clear!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that Technical Customer Success Manager position!
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Customer Success Manager role. Highlight your technical background in cyber security and any client-facing experience you've had. We want to see how you can bridge the gap between tech and customer success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your previous experiences make you a perfect fit. Don’t forget to mention your understanding of managed security services and how you can add value to our clients.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your strong written communication skills. Whether it’s through your CV, cover letter, or any additional documents, make sure you convey technical information clearly and concisely. We love clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at LT Harper Recruitment Group
✨Know Your Cyber Security Stuff
Make sure you brush up on your technical knowledge related to managed security services. Be ready to discuss SOC operations, incident handling, and the tools mentioned in the job description like ServiceNow or SIEM. This will show that you understand the technical side of the role and can communicate effectively with clients.
✨Practice Your Client Communication
Since this role is client-facing, practice explaining complex technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable. The better you can convey information clearly, the more confident you'll appear during the interview.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as managing client expectations or addressing service gaps. Think of examples from your past experience where you've successfully navigated similar challenges, and be ready to share those stories.
✨Show Your Proactive Side
Demonstrate your proactive approach by discussing how you've previously identified risks or opportunities for improvement in your work. Employers love candidates who take initiative, so come prepared with examples that highlight your organisational skills and commercial awareness.
