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- Tasks: Support clients in cybersecurity services and ensure smooth service delivery.
- Company: Dynamic cybersecurity firm focused on client success.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Office-based role in London with client visits; perfect for proactive individuals.
- Why this job: Join a team that values client relationships and problem-solving in tech.
- Qualifications: 1-2 years in customer support or technology services, strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
I’m supporting a growing cybersecurity business that is looking to hire a Customer Success Associate to support the delivery of high-quality managed security services to its clients. This is a strong opportunity for someone with 1–2 years’ experience in customer success, service delivery, account support, or client-facing technology services.
The role will involve:
- Supporting Customer Success Managers across a portfolio of managed service clients
- Helping with onboarding, service transitions, ticket reviews, and monthly service updates
- Tracking client health, SLAs, KPIs, service risks, and follow-up actions
- Preparing client reports, incident summaries, RCA documents, and renewal support materials
- Liaising with internal teams across Sales, Projects, Engineering, and Service Delivery
- Flagging service issues, renewal risks, process gaps, and improvement opportunities
The ideal person will have:
- 1–2 years’ experience in a customer-facing or service support role
- Experience in technology, managed services, cyber security, or a similar environment
- Strong attention to detail and confidence working across multiple clients
- Good written communication skills, especially around reporting and client updates
- Confidence using Microsoft 365, particularly Excel and Word
- Exposure to SLAs, KPIs, incident management, ServiceNow, Jira, Zendesk, ITIL, Power BI, MSS, or XDR would be useful but not essential
This would suit someone proactive, organised, and commercially aware who enjoys working with clients, solving problems, and keeping service delivery moving in the right direction.
Location: London office-based, with client visits required
Salary: £40,000 - £45,000
Customer Success Engineer in London employer: LT Harper Recruitment Group
Contact Detail:
LT Harper Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and managed services space. Use LinkedIn to connect with current employees at companies you're interested in, and don't be shy about asking for informational chats.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success roles and practice your answers. Think about how your past experiences align with the responsibilities listed in the job description.
✨Tip Number 3
Show off your skills! If you have experience with tools like ServiceNow or Jira, make sure to mention it during your conversations. Even if you’re not an expert, showing familiarity can set you apart.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t miss out on that opportunity. It shows you're keen and makes it easier for us to track your progress.
We think you need these skills to ace Customer Success Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Associate. Highlight your experience in customer success, service delivery, and any relevant tech skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background fits with our cybersecurity focus. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written communication is top-notch. Use clear, concise language and pay attention to detail. We want to see that you can prepare reports and updates like a pro!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at LT Harper Recruitment Group
✨Know Your Stuff
Make sure you brush up on the basics of customer success and managed services, especially in the context of cybersecurity. Familiarise yourself with common terms like SLAs, KPIs, and incident management. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in customer-facing positions. Think about times when you successfully supported clients or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Proactive and Organised
Demonstrate your proactive nature by discussing how you've previously identified and resolved issues before they escalated. Share examples of how you’ve kept track of client health and service risks, as this aligns perfectly with what they’re looking for.
✨Communicate Clearly
Since good written communication skills are essential for this role, practice explaining complex concepts in simple terms. Bring along samples of reports or updates you've prepared in the past to showcase your writing skills and attention to detail.