At a Glance
- Tasks: Support clients in managed security services and ensure they receive real value.
- Company: Growing cybersecurity business focused on client success.
- Benefits: Competitive salary up to £62,000 plus benefits.
- Other info: Opportunity to enhance client relationships and service quality.
- Why this job: Combine your technical skills with client interaction for impactful outcomes.
- Qualifications: Experience in cyber security and excellent communication skills required.
The predicted salary is between 62000 - 62000 £ per year.
I'm supporting a growing cybersecurity business that is looking to hire a Technical Customer Success Manager to support the delivery, performance, and ongoing improvement of its managed security services.
This role would suit someone who has come from a technical Senior Security Engineer / Analyst, Senior SOC Analyst, Security Operations, MSSP, or MDR background and is now looking to move into a more client-facing technical customer success role. Or is already working as a Technical Customer Success Manager at a Cyber Security MSSP / MDR.
You will still need to understand the technical side of managed security services (this is not a hands-on SOC role). The focus is on working closely with clients, understanding their service, translating technical information clearly, identifying risks, and making sure the service is delivering real value.
The role will involve:
- Acting as a technical point of contact for a portfolio of managed security clients
- Supporting service reviews, onboarding, transitions, incident follow-ups, and monthly reporting
- Reviewing client health, SLAs, KPIs, ticket trends, incidents, escalations, and service risks
- Preparing and presenting service reports, incident summaries, RCA documents, and improvement plans
- Working closely with SOC, Engineering, Service Delivery, Projects, and Sales teams
- Helping clients understand the value of their MSSP or MDR service
- Identifying renewal risks, service gaps, technical issues, and opportunities for improvement
- Supporting wider customer success activity around retention, adoption, and client satisfaction
The ideal person will have:
- Experience in a technical cyber security role, ideally as a Senior SOC Analyst, Senior Security Analyst, or similar
- Previous experience working within an MSSP, MDR provider, managed security services business, or cybersecurity service provider
- Strong understanding of SOC operations, incident handling, alerts, escalations, SLAs, KPIs, and managed detection services
- Excellent customer-facing skills and the ability to explain technical information clearly to clients
- Confidence in joining client calls, service reviews, and technical discussions
- Strong written communication skills, especially around reporting, incident summaries, RCA updates, and service documentation
- A proactive, organised, and commercially aware approach
- Experience with tools such as ServiceNow, Jira, Zendesk, SIEM, XDR, EDR, Power BI, or Microsoft 365 would be useful
This would suit someone who enjoys the technical side of cyber security but wants to move closer to the client, with more involvement in service quality, customer outcomes, and long-term client relationships.
You do not need to be a fully established Customer Success Manager already, but any experience as a Customer Success Manager within an MSSP or MDR would also be very beneficial. The key requirement is that you have a strong technical security background from an MSSP or MDR environment and the communication skills to make the move into a more client-facing role.
Location: London office-based, with client visits required
Salary: Up to £62,000
Technical Customer Success Manager in England employer: LT Harper Recruitment Group
Join a dynamic and rapidly growing cybersecurity firm in London, where your technical expertise will directly impact client success and satisfaction. We foster a collaborative work culture that prioritises employee growth through continuous learning opportunities and mentorship, ensuring you thrive in your career while making a meaningful difference in the cybersecurity landscape. With competitive salaries and a comprehensive benefits package, we are committed to supporting our employees both professionally and personally.
Contact Details:
LT Harper Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cybersecurity field. Attend industry events, webinars, or local meetups. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your technical background and how it relates to customer success. Make sure to highlight your experience with MSSP or MDR services.
✨Tip Number 3
Prepare for those client calls! Brush up on your communication skills and practice explaining complex technical concepts in simple terms. This will help you shine during interviews and show that you can bridge the gap between tech and clients.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team in the cybersecurity space.
We think you need these skills to ace Technical Customer Success Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Customer Success Manager role. Highlight your technical background in cyber security and any client-facing experience you've had. We want to see how you can bridge the gap between tech and clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your previous experiences make you a great fit. Don’t forget to mention your understanding of managed security services and how you can add value to our clients.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your strong written communication skills. Whether it's through your CV, cover letter, or any additional documents, make sure you convey complex technical information clearly and concisely.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at LT Harper Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to managed security services. Be prepared to discuss SOC operations, incident handling, and the tools mentioned in the job description, like ServiceNow or SIEM. This will show that you can bridge the gap between technical details and client needs.
✨Practice Your Client Communication
Since this role is client-facing, practice explaining complex technical concepts in simple terms. You might want to role-play with a friend or colleague to get comfortable with translating technical jargon into language that clients can easily understand.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've identified risks or service gaps in previous roles. Highlight how you approached these issues and what the outcomes were. This will demonstrate your proactive mindset and ability to add value to clients.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, such as handling a client escalation or presenting a service report. Think through your responses ahead of time, focusing on how you would ensure client satisfaction and service quality in those scenarios.
