At a Glance
- Tasks: Onboard customers and enhance service delivery while collaborating with stakeholders.
- Company: Dynamic Managed Service Provider focused on customer success and innovation.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Ideal for those who thrive in collaborative environments and love problem-solving.
- Why this job: Join a creative team and make a real difference in customer journeys.
- Qualifications: Experience in IT service methodologies and strong communication skills.
The predicted salary is between 55000 - 55000 £ per year.
Managed Service Provider require an experienced Customer Success/Service Delivery Manager who thrives on building deep relationships whilst handholding customers/clients throughout their customer journey. Please note that applicants must live in the United Kingdom and must have lived in the UK for the last 5 years to be eligible for SC Clearance. This role sits within the service management team and will involve managing the onboarding process, servicing the client’s needs, and developing and improving processes. This is a chance to work with Technology SMEs in an environment where new ideas are welcome. Collaboration is key to this organisation, so creative thinkers, please do apply!
Responsibilities of the Customer Success/Service Delivery Manager:
- Onboarding customers to the MSP / Service
- Continually improve the service
- Set up new processes, updates and functions
- Liaising with multiple stakeholders
- Be the point of escalation for service issues
Requirements of the Customer Success/Service Delivery Manager:
- Knowledge of service methodologies within IT or Technology
- Communication, presentation
Contact Details:
LT Harper Recruitment Group Recruitment Team
