Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients in cybersecurity services and ensure smooth service delivery.
- Company: Dynamic cybersecurity firm focused on client success.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Office-based role in London with client visits; perfect for proactive individuals.
- Why this job: Join a team that values client relationships and problem-solving in tech.
- Qualifications: 1-2 years in customer support or technology services, strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
I’m supporting a growing cybersecurity business that is looking to hire a Customer Success Associate to support the delivery of high-quality managed security services to its clients. This is a strong opportunity for someone with 1–2 years’ experience in customer success, service delivery, account support, or client-facing technology services.
The role will involve:
- Supporting Customer Success Managers across a portfolio of managed service clients
- Helping with onboarding, service transitions, ticket reviews, and monthly service updates
- Tracking client health, SLAs, KPIs, service risks, and follow-up actions
- Preparing client reports, incident summaries, RCA documents, and renewal support materials
- Liaising with internal teams across Sales, Projects, Engineering, and Service Delivery
- Flagging service issues, renewal risks, process gaps, and improvement opportunities
The ideal person will have:
- 1–2 years’ experience in a customer-facing or service support role
- Experience in technology, managed services, cyber security, or a similar environment
- Strong attention to detail and confidence working across multiple clients
- Good written communication skills, especially around reporting and client updates
- Confidence using Microsoft 365, particularly Excel and Word
- Exposure to SLAs, KPIs, incident management, ServiceNow, Jira, Zendesk, ITIL, Power BI, MSS, or XDR would be useful but not essential
This would suit someone proactive, organised, and commercially aware who enjoys working with clients, solving problems, and keeping service delivery moving in the right direction.
Location: London office-based, with client visits required
Salary: £40,000 - £45,000
Customer Success Engineer in City of London employer: LT Harper Recruitment Group
Contact Detail:
LT Harper Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity and managed services space. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Understand their client base and the challenges they face. We want you to walk in with insightful questions that show you’re genuinely interested in helping them succeed.
✨Tip Number 3
Showcase your skills! If you’ve got experience with tools like ServiceNow, Jira, or even Excel, make sure to highlight that during conversations. We want to see how you can add value to their team right from the get-go.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Customer Success Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Associate. Highlight your experience in customer success, service delivery, and any relevant tech skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background fits with our cybersecurity focus. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written communication is top-notch. Use clear, concise language and pay attention to detail. We want to see that you can prepare reports and updates like a pro!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at LT Harper Recruitment Group
✨Know Your Stuff
Make sure you brush up on the basics of customer success and managed services, especially in the context of cybersecurity. Familiarise yourself with common terms like SLAs, KPIs, and incident management. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in customer-facing positions. Think about times when you successfully supported clients or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Proactive and Organised
Demonstrate your proactive nature by discussing how you've tracked client health or managed service risks in previous roles. Bring up any tools you've used, like ServiceNow or Jira, to manage tasks and improve efficiency. This will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges they face in client management, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.