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- Tasks: Manage customer onboarding and improve service processes while collaborating with stakeholders.
- Company: Join a dynamic Managed Service Provider focused on innovative technology solutions.
- Benefits: Work in a creative environment where new ideas are encouraged and valued.
- Why this job: Perfect for those who love building relationships and want to make an impact in tech.
- Qualifications: Experience in IT service methodologies, project management, and strong communication skills required.
- Other info: Must reside in Wales and have lived in the UK for the last 5 years for SC Clearance.
The predicted salary is between 36000 - 60000 £ per year.
Service Delivery Manager – Wales
Managed Service Provider require an experienced Service Delivery Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. Please note, applicants must live in Wales and must have lived in the UK for the last 5 years to be eligible for SC Clearance.
This role sits within the service management team and will involve managing the onboarding process, servicing the client’s needs, along with developing and improving processes.
This is an opportunity to work with Technology SME’s and in an environment where new ideas are welcome. Collaboration is key to this organisation, so creative thinkers please do apply!
Responsibilities of the Service Delivery Manager:
- Onboarding customers to the MSP / Service
- Continually improve the service
- Set up new processes, updates and functions
- Liaising with multiple stakeholders
- Be the point of escalation for service issues
Requirements of the Service Delivery Manager:
- Knowledge of service methodologies within IT or Technology
- Communication, presentation & relationship building skills
- Orientated and innovative thinker
- Project Management experience
- MSSP, IT, Technology or Cyber industry experience – highly desirable
For more information on this role apply on-line or reach out to Catherine Burn on
Information Technology Service Delivery Manager employer: LT Harper - Cyber Security Recruitment
Contact Detail:
LT Harper - Cyber Security Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Make sure to highlight your experience in onboarding customers and managing service delivery processes. Think about specific examples where you've successfully improved service or developed new processes, as this will resonate well with the hiring team.
✨Tip Number 2
Since collaboration is key for this role, prepare to discuss how you've worked effectively with multiple stakeholders in the past. Share stories that showcase your relationship-building skills and your ability to communicate clearly across different teams.
✨Tip Number 3
Familiarize yourself with the latest service methodologies within IT and Technology. Being able to speak knowledgeably about these methodologies during your discussions will demonstrate your expertise and commitment to continuous improvement.
✨Tip Number 4
Given the emphasis on creative thinking, think of innovative ideas or solutions you've implemented in previous roles. Be ready to share these insights, as they will show your potential to contribute positively to the team and the organization.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and requirements of the Service Delivery Manager position, especially the importance of relationship building and process improvement.
Tailor Your CV: Customize your CV to highlight relevant experience in service delivery, project management, and communication skills. Make sure to include specific examples that demonstrate your ability to onboard customers and improve services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and service delivery. Mention your experience in the IT or Cyber industry and how you can contribute to the company's goals. Be sure to express your innovative thinking and collaborative spirit.
Highlight Local Experience: Since the role requires applicants to have lived in the UK for the last 5 years, emphasize any local experience or knowledge of the Welsh market. This will strengthen your application and show your understanding of the regional context.
How to prepare for a job interview at LT Harper - Cyber Security Recruitment
✨Showcase Your Relationship-Building Skills
As a Service Delivery Manager, your ability to build deep relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, focusing on your communication and interpersonal skills.
✨Demonstrate Your Process Improvement Experience
Be ready to discuss specific instances where you've improved processes in previous roles. Highlight your innovative thinking and how it led to better service delivery or efficiency.
✨Prepare for Stakeholder Management Questions
Since liaising with multiple stakeholders is a key part of this role, think about your experiences managing different interests and expectations. Prepare to share how you navigated challenges in stakeholder management.
✨Familiarize Yourself with Service Methodologies
Brush up on relevant service methodologies within IT or Technology. Be prepared to discuss how these methodologies can be applied to enhance service delivery and client satisfaction.
