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- Tasks: Guide customers through onboarding and ensure ongoing service success.
- Company: Fast-growing Cyber Security service provider with a dynamic team.
- Benefits: Remote work, competitive salary, and opportunities for continuous improvement.
- Why this job: Make a real impact by building strong client relationships in tech.
- Qualifications: Experience in technology or cyber sectors and strong relationship-building skills.
- Other info: Join a creative environment that values fresh ideas and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success / Service Delivery Manager – Remote | £45,000 – £50,000k
Customer Success Manager – Cyber Security Services
Location: Remote
Type: Full-Time
Clearance: Must be eligible for SC Clearance (British Citizen or 5+ years UK residency)
A fast-growing Cyber Security service provider is seeking an experienced Customer Success Manager with a strong background in service delivery within a technology, cyber, or digital operations environment to join our dynamic and customer-centric team.
This is a critical, delivery-focused role where you’ll drive success across the full customer lifecycle—from seamless onboarding through to proactive, high-quality service delivery and continuous improvement.
About the Role
As a Customer Success Manager, your primary responsibility is to ensure the effective delivery of services and long-term customer satisfaction. You’ll be the trusted partner to a handful of clients, working closely with internal technical teams to deliver exceptional service, minimise disruption, and unlock value for customers at every stage.
You’ll thrive in a collaborative, solutions-driven environment that values clear communication, accountability, and proactive support.
Key Responsibilities
- Lead end-to-end service delivery for assigned customers, ensuring alignment with agreed SLAs and performance expectations
- Monitor service performance, identifying areas for optimisation and ensuring timely issue resolution
- Serve as a key contact for day-to-day service operations, acting as a bridge between the customer and technical teams
- Proactively track customer health, usage, and satisfaction to identify risks and opportunities
- Build strong, trusted relationships with client stakeholders, focusing on long-term value and service outcomes
- Escalate and manage service-related issues, ensuring clear communication and swift resolution
- Support Account Managers with renewals, expansions, and strategic planning
- Champion new features and service updates that align with customer goals and business value
What We’re Looking For
- A proactive, dependable self-starter with a passion for service excellence
- Strong understanding of IT or Cyber Security service delivery methodologies
- Demonstrated experience in MSSP, IT services, Technology, or Cyber Security (highly desirable)
- Ability to analyse service data, identify trends, and drive performance improvements
- Excellent communication and stakeholder management skills
- Experience managing customer relationships in a technical environment
- Eligibility for SC Clearance (must be a British Citizen or resident in the UK for 5+ years)
Why Join Us?
- Be part of a growing company with a strong commitment to innovation and service quality
- Collaborate with talented professionals in a fast-paced, supportive environment
- Make a direct impact on customer outcomes and business success
- Competitive salary, flexible working, and career growth opportunities
Interested?
For more information or to apply, please reach out to Catherine Burn at c.burn@ltharper.com, or apply online today.
Customer Success Manager employer: LT Harper - Cyber Security Recruitment
Contact Detail:
LT Harper - Cyber Security Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and cyber sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Customer Success Manager role!
✨Tip Number 2
Show off your skills! Create a personal website or online portfolio showcasing your achievements in customer success and technology. This is a great way to stand out and give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and technology. Think about how you can demonstrate your experience with onboarding and service delivery. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Customer Success Manager position!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your background in technology, cyber, or digital operations to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success and how your proactive approach can drive value for our clients. Share specific examples of how you've built strong relationships in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of how you’ve tackled challenges in previous roles. We love seeing candidates who can anticipate risks and identify opportunities for improvement!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at LT Harper - Cyber Security Recruitment
✨Know Your Stuff
Make sure you brush up on the basics of cyber security and customer success methodologies. Familiarise yourself with common challenges in the industry and be ready to discuss how you've tackled similar issues in the past.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build strong client relationships. Think about times when you successfully guided a customer through onboarding or resolved a service issue, and be ready to share those stories.
✨Be Proactive
Demonstrate your proactive nature by discussing how you anticipate customer needs and identify opportunities for improvement. Share specific instances where you took the initiative to enhance service delivery or customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and their expectations for the role. This shows your genuine interest and helps you understand how you can contribute to their goals.
