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For Companies At a Glance
- Tasks: Manage Amazon accounts, optimize performance, and troubleshoot issues for clients.
- Company: Join LSM Global, a top Sales & Marketing Agency driving brand success on Amazon.
- Benefits: Enjoy flexible hours, remote work options, and competitive salary with social events.
- Why this job: Be part of a dynamic team helping brands thrive on the world's largest retail platform.
- Qualifications: Experience with Amazon account management and strong communication skills are essential.
- Other info: Work from home or choose from our UK/Germany office locations.
The predicted salary is between 40000 - 44000 £ per year.
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Amazon Account Manager, EMEA & APAC – Remote/Flexible location, UK or Germany
Who we are
LSM Global is a leading out-sourced Sales & Marketing Agency supporting international expansion across Amazon, Retail & B2B channels. Our specialist teams have a proven track record of supporting early stage and established brands to scale profitably, fast.
Overview
LSM Global is hiring Amazon Account Managers to help clients grow on the world\’s largest retail platform. This role focuses on catalog management, operational support, and monitoring account health. You’ll handle daily challenges, troubleshoot issues, and optimize brand performance on Amazon to enhance customer experience and boost conversion. Please note, this is not an Advertising/PPC role. For advertising opportunities, follow our LinkedIn page for updates.
Job Type
Full-time 40 hours per week commitment is required, although the role is not strictly 9-5. You have flexibility over when and how you deliver your work.
Location
Your home office will be your primary working location, and we will support you with equipment and office furniture if required. We have office locations in London and Lincoln in the UK and Munich and Berlin in Germany if office-based working is preferred or a mix of the two.
Compensation
The salary for this role is 40,000 GBP or 45,000 EUR per annum, depending on your location.
Who you are
We’re seeking motivated individuals ready to take the next step in their careers. Ideal candidates are passionate about eCommerce and excited to work with diverse, dynamic brands. Prior experience with Amazon is required, with Vendor or Seller Central but preferably both.
Preferred candidates have strong multi-client account management experience, ideally in an agency or retail/consumer goods environment. Knowledge of logistics, catalog operations, or accounts receivable processes is a plus, as is a background in eCommerce. Key traits include the ability to dive deep into account details, proactively resolve customer challenges using various resources, and communicate best practices effectively. You should be organized, self-sufficient, and able to deliver solutions efficiently.
Key Responsibilities
- Build and manage relationships with operations, finance, and marketing teams at our client brands.
- Monitor key eCommerce account KPIs, resolving and preventing recurring issues.
- Oversee execution of catalog, operations, and financial processes across customer accounts, coordinating with external stakeholders and internal teams as needed.
- Provide training and guidance to customers on eCommerce best practices.
What we offer
You will have the opportunity to earn a competitive salary and help influence the direction of our expanding business through helping our clients win on Amazon. You will also have the opportunity to work with a number of major brands across a variety of different sectors and expand your category knowledge.
LSM Global offers a flexible working environment with flexi-time hours and regular company social events. We are also a largely remote working team which means you would be expected to primarily work from home for this role.
Required Skills and Experience
- Experience managing Amazon Product Catalogues, Operational Processes and Account Health management.
- Familiarity with FinOps (Chargebacks, Shortages & Price Claims) and Compliance (Product and Shipment) processes.
- Fluency in written and spoken English – other languages would be an advantage, especially German.
- Confidence in dealing directly with clients and internal stakeholders.
- Experience managing multiple brands/clients is preferred.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Manufacturing
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eCommerce Account Manager - Amazon employer: LSM Global
Contact Detail:
LSM Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Account Manager - Amazon
✨Tip Number 1
Familiarize yourself with Amazon's Vendor and Seller Central platforms. Understanding the nuances of both will give you a significant edge in managing accounts effectively and addressing client needs.
✨Tip Number 2
Network with professionals in the eCommerce space, especially those who have experience with Amazon. Engaging in relevant online communities or attending industry events can help you gain insights and potentially connect with current employees at LSM Global.
✨Tip Number 3
Stay updated on the latest trends and changes in eCommerce and Amazon policies. This knowledge will not only prepare you for interviews but also demonstrate your commitment to the field and your proactive approach to learning.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed multiple accounts or resolved operational challenges in the past. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
We think you need these skills to ace eCommerce Account Manager - Amazon
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Amazon Account Manager. Highlight your experience with catalog management, operational support, and account health in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience with Amazon, especially if you have worked with Vendor or Seller Central. Emphasize your multi-client account management skills and any eCommerce background.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eCommerce and your ability to resolve customer challenges. Mention specific examples of how you've optimized brand performance on Amazon in the past.
Highlight Key Skills: In your application, make sure to highlight your familiarity with FinOps processes and your fluency in English. If you speak German or other languages, mention that as well, as it could be an advantage.
How to prepare for a job interview at LSM Global
✨Show Your Amazon Expertise
Make sure to highlight your prior experience with Amazon, especially with Vendor and Seller Central. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your capability in managing accounts effectively.
✨Demonstrate Your Problem-Solving Skills
Since the role involves troubleshooting and optimizing brand performance, come ready with examples of how you've proactively resolved customer challenges in the past. This will showcase your ability to dive deep into account details and deliver efficient solutions.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing best practices in eCommerce. This will help you convey your ideas confidently during the interview.
✨Prepare for Questions on Multi-Client Management
Given the preference for candidates with multi-client account management experience, be ready to discuss how you've managed multiple brands or clients simultaneously. Highlight your organizational skills and how you prioritize tasks to meet various client needs.
