At a Glance
- Tasks: Lead the credit control team to maximise cash recovery and minimise aged debt.
- Company: Join LSL Property Services, a top provider in the property industry.
- Benefits: Competitive salary, supportive environment, and opportunities for process improvement.
- Other info: Office-based role in Newcastle with visibility across the organisation.
- Why this job: Make a real impact on business cash flow and lead a high-performing team.
- Qualifications: Proven experience in credit control and strong team management skills.
The predicted salary is between 37800 - 46200 £ per year.
- Vacancy Location
- UK-Newcastle upon Tyne
- Job Profile
LSL Property Services plc is one of the UK’s leading providers of services to the property industry, bringing together a range of businesses and expertise across the residential surveying, estate agency and financial services markets.
We are bringing together finance activities from across the Group into a central Finance Hub in Newcastle, creating more consistent ways of working and strengthening our finance operations.
As part of this centralisation, we have created an exciting new opportunity for a Credit Control& Cash Collections Manager to join our Central Finance team.
We're looking for an experienced and motivated Credit Control& Cash Collections Manager to lead our credit control and collections function.
This is a fantastic opportunity for a proactive finance professional who thrives on reducing debtor risk, improving cash collection performance, and leading a high-performing team.
You'll work closely with operational teams, property managers, and customers to ensure outstanding balances are managed effectively while maintaining excellent customer service and regulatory compliance.
- Main accountability
- Leading the credit control and collections team to maximise cash recovery and minimise aged debt.
- Managing credit policies, customer credit limits, and exposure to ensure effective risk management.
- Developing and delivering collection strategies for invoices, service charges, and contract income.
- Reviewing aged debt, prioritising arrears, and resolving complex queries and disputes.
- Providing guidance on legal recovery processes and escalation routes where required.
- Producing cash flow forecasts, aged debt reports, and performance dashboards.
- Monitoring debt positions daily and implementing actions to reduce risk and improve collections.
- Building strong relationships with Property Managers, Operational teams, and customers to remove barriers to payment.
- Coaching, developing, and motivating team members while driving continuous improvement across processes and controls.
- Ensuring all regulatory, compliance, and financial control requirements are adhered to.
What We're Looking For
Essential
- Proven experience in Credit Control, Collections, or Accounts Receivable leadership.
- Strong team management and coaching experience.
- Excellent negotiation and communication skills.
- Ability to analyse data, identify trends, and produce meaningful management reports.
- Strong customer service focus with the ability to handle difficult conversations professionally.
- Experience managing aged debt, disputes, and collections activity.
- Excellent organisational skills with the ability to prioritise workload and manage risk.
Desirable
- Finance qualification (AAT, ACCA, CIMA or equivalent).
- Experience within property services, facilities management, or a related sector.
- Knowledge of property services legislation and debt recovery processes.
- Experience using Sun Systems, Stripe, and Zopa.
Why Join Us?
- Play a key role in protecting and improving business cash flow.
- Lead an important function with visibility across the organisation.
- Opportunity to influence processes, controls, and service improvements.
- Supportive and collaborative working environment.
- Competitive salary and benefits package.
Location
Newcastle upon Tyne – predominantly office-based.
If you’re an experienced Credit Control& Cash Collections Manager professional who enjoys leading teams, improving processes and delivering a high-quality finance service, we’d love to hear from you.
Credit Control & Cash Collections Manager in Newcastle employer: LSL Property Services
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StudySmarter Expert Advice🤫
We think this is how you could land Credit Control & Cash Collections Manager in Newcastle
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like LSL Property Services. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Control & Cash Collections Manager in Newcastle
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LSL Property Services.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on LSL Property Services's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at LSL Property Services
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LSL Property Services.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at LSL Property Services will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former LSL Property Services employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
