At a Glance
- Tasks: Chase overdue rent and fees while providing top-notch customer service.
- Company: Join LSL’s dynamic finance team in Newcastle upon Tyne.
- Benefits: Enjoy a quarterly bonus, pension scheme, and career development support.
- Other info: Work Monday to Friday with free on-site parking and a supportive team.
- Why this job: Make a real impact in the estate agency industry with leading brands.
- Qualifications: Experience in credit control or customer service is essential.
The predicted salary is between 25000 - 30000 £ per year.
An exciting new opportunity has arisen within LSL’s Estate Agency Division finance team for a Credit Control and Collections Clerk to join our busy and energetic team on a full time, permanent contract. Supporting our Your Move & Reeds Rains estate agency brands, this is an excellent opportunity for an experienced credit controller, collections agent or someone with contact centre experience to expand and develop their career with a supportive employer who is committed to helping our colleagues succeed.
Your Move & Reeds Rains are two leading names within the estate agency industry with sales and lettings branches across the UK. The Credit Control team are based within our Newcastle upon Tyne Head Office and provide a first‑class service to our clients using best practice to achieve swift collection of any rent arrears and fees.
Working as a Credit Control and Collections Clerk we will offer you:
- Quarterly performance related bonus
- Numerous employee benefits to include Share Save, Pension Scheme and the option to take part in cost saving schemes.
- Full support in developing your career.
- Free on‑site parking.
- Work Pattern - Monday - Friday 09.00am - 5.00pm
Key Duties & Responsibilities of a Credit Control and Collections Clerk include:
- Responsible for chasing and collection of any overdue rent and fees.
- Handling a large volume of inbound and outbound calls.
- Using best practice to move issues along at pace and in a tenacious and energetic way.
- Pro-actively speak with tenants, to find their reasons for non-payment of rent, and to landlords to update them on the issues.
- Always being aware of team and individual collection targets and understanding progress against the targets.
- Negotiating with tenants and landlords to mutually agree arrears instalment plans.
- Administrative duties related to estate agency lettings.
- Handling complaints and issuing 1st line responses.
- Liaising with Operations and internal functions to resolve queries.
Essentials Skills, Qualities & Experience Required to join the team:
- Experience of credit control procedures or possess customer service/contact centre experience.
- Ability to stay calm and composed on phone calls.
- Able to prioritise and organise own workload.
- Approachable and able to work as part of a team.
- Target Driven with a pro‑active nature.
- Excellent listening and communication skills.
- Highly numerate with good working knowledge of MS Excel & Word.
- Ability to understand company process and procedures documentation and successfully complete all in‑house training.
If this sounds like an opportunity for you then we want to hear from you!
Credit Control and Collections Clerk in Newcastle upon Tyne employer: LSL Property Services
At LSL’s Estate Agency Division, we pride ourselves on being a supportive employer that values the growth and success of our team members. Located in the vibrant city of Newcastle Upon Tyne, we offer a dynamic work environment with excellent benefits, including a quarterly performance-related bonus, a comprehensive pension scheme, and opportunities for career development. Join us to be part of a leading estate agency brand where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control and Collections Clerk in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at LSL or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to credit control and collections. We recommend role-playing with a friend to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Show off your skills! If you have experience with MS Excel or customer service, be ready to share specific examples of how you've used these skills effectively in past roles during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Control and Collections Clerk in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control and Collections Clerk role. Highlight any relevant experience in credit control or customer service, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience with handling calls and resolving issues, and show us your enthusiasm for working with Your Move & Reeds Rains.
Show Off Your Skills:We want to see your skills in action! If you have experience with MS Excel and Word, make sure to mention it. Also, highlight your ability to stay calm under pressure and how you’ve successfully met targets in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our energetic team!
How to prepare for a job interview at LSL Property Services
✨Know Your Numbers
As a Credit Control and Collections Clerk, you'll be dealing with figures all day. Brush up on your numeracy skills and be ready to discuss how you've handled financial data in the past. This will show that you’re not just familiar with numbers but can also use them effectively in your role.
✨Practice Your Communication Skills
Since you'll be handling a lot of calls, practice articulating your thoughts clearly and calmly. Role-play common scenarios you might face, like negotiating payment plans or addressing tenant concerns. This will help you feel more confident during the actual interview.
✨Research the Company
Get to know Your Move & Reeds Rains and their approach to credit control. Understanding their values and how they operate will allow you to tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Behavioural Questions
Expect questions about how you've dealt with difficult situations in the past. Think of specific examples where you’ve shown tenacity or teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
