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- Tasks: Coordinate property valuations by managing calls and appointments with clients and surveyors.
- Company: Join e.surv Chartered Surveyors, a leading provider in residential property risk expertise.
- Benefits: Enjoy 28 days holiday, flexible working options, and a vibrant office environment.
- Why this job: Be part of a dynamic team that impacts the property market every 25 seconds.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Full training provided, with ongoing support for career progression.
The predicted salary is between 30000 - 42000 £ per year.
Part of the LSL group of companies, e.surv Chartered Surveyors is one of the country's largest providers of residential property risk expertise and surveying services. To put it into numbers, we complete one mortgage valuation every twenty-five seconds and it's our incredible team of Valuation Survey Co-ordinators (VSCs) who keep our surveyors' diaries full. This role is hybrid so you'll need to have a quiet space at home to work as well as a good internet connection. We'll set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us.
Responsibilities:
- Make and receive inbound and outbound calls to Estate Agents, vendors, tenants and property developers.
- Arrange appointments for our surveyors to complete property valuations and surveys.
- Manage customers' expectations thoroughly throughout all processes.
- Manage queries in relation to appointments.
- Handle computer-based tasks and data entry responsibilities, ensuring all information inputted onto the system is completed with high levels of accuracy.
- Build and maintain good relationships with all customers both internal and external.
Qualifications and Skills:
- Excellent Customer Service skills.
- Ability to organise and prioritise own workload.
- Strong computer literacy with the ability to navigate between different systems.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- The ability and desire to work in a fast-paced environment.
- Be able to work on your own as well as within a team.
- Pro-active and progressive attitude.
- Ability to multi-task.
Experience:
- Previous contact centre/call handling experience would be beneficial but is not essential, as full training will be provided.
- On-going training and support is also given to encourage our colleagues to progress their careers within the company or wider LSL group.
In Return:
- 5 day working week, which may include 1 Saturday per month M-F 8-8, Sat 8-6 and some bank holidays (8-4.30).
- 28 days holiday (including bank holidays).
- Career pathway and progression opportunities.
- A fun, vibrant working environment.
- A modern office, with good transport links.
- Home working or hybrid working options available depending on individual circumstances.
Also available through our Flexible Benefits scheme Choice Matters we can offer:
- Gym membership and health assessment.
- Retail cards to save on your high street shopping.
- Healthcare Cash Plan and Dental Insurance.
- Holiday Trading and Travel Insurance.
- Enhanced Life Assurance and Pension AVC.
- Cycle to work scheme.
If this sounds like an opportunity for you then we want to hear from you!
Valuation Survey Co-ordinator (VSC) employer: LSL Property Services plc
Contact Detail:
LSL Property Services plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Valuation Survey Co-ordinator (VSC)
✨Tip Number 1
Get to know the company! Research e.surv and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling calls with estate agents and customers, it’s crucial to sound confident and clear. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during your interview! Prepare questions about the role and the team dynamics. This shows that you’re not just looking for any job, but that you’re keen on making a real impact at e.surv.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that fit your skills.
We think you need these skills to ace Valuation Survey Co-ordinator (VSC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Valuation Survey Co-ordinator role. Highlight your customer service skills and any relevant experience, even if it’s not directly in surveying. We want to see how you can bring your unique skills to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. Clear, concise language will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at LSL Property Services plc
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Valuation Survey Co-ordinator. Familiarise yourself with the key tasks like managing appointments and handling customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is crucial for this position, prepare examples from your past experiences where you've successfully managed customer expectations or resolved issues. This will show that you can handle the fast-paced environment and maintain good relationships with clients.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise your workload and manage multiple tasks. You might want to share specific strategies or tools you use to stay organised, as this will highlight your ability to thrive in a busy setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a VSC. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
