At a Glance
- Tasks: Support 2,500 users by logging and resolving technical queries.
- Company: Join LSL Property Services plc, a leader in property services.
- Benefits: Flexible hours, supportive team, and opportunities for service improvement.
- Other info: Collaborative environment with a focus on personal and professional growth.
- Why this job: Make a meaningful impact while developing your IT support skills.
- Qualifications: Background in IT support with strong problem-solving and customer service skills.
The predicted salary is between 25000 - 35000 € per year.
LSL Property Services plc is seeking a proactive Service Desk Support Analyst to join their IT team in Newcastle upon Tyne. This role involves supporting approximately 2,500 users across the LSL Group, with a focus on logging and resolving technical queries.
The ideal candidate will have a background in IT support and demonstrate skills in problem-solving and customer service. The position offers the chance to work collaboratively within a supportive team environment and contribute to service improvement initiatives.
Service Desk Analyst — Flexible Hours & Meaningful Impact employer: LSL Property Services plc
LSL Property Services plc is an excellent employer, offering a dynamic work culture in Newcastle upon Tyne that prioritises collaboration and employee growth. With flexible hours and a focus on meaningful impact, employees are encouraged to develop their skills while supporting a large user base, making every contribution valuable to the team's success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst — Flexible Hours & Meaningful Impact
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LSL Property Services on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our problem-solving skills with real-life examples that highlight our customer service prowess.
✨Tip Number 3
Don’t forget to research LSL Property Services! Knowing their values and recent projects can help us tailor our responses and show we’re genuinely interested in making a meaningful impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Service Desk Analyst — Flexible Hours & Meaningful Impact
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and problem-solving skills. We want to see how your background aligns with the role of a Service Desk Analyst, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and let us know what makes you a great fit for LSL Property Services.
Show Off Your Customer Service Skills:Since this role involves supporting a large number of users, it’s crucial to demonstrate your customer service skills. Share examples of how you've successfully resolved technical queries in the past and made users feel valued.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at LSL Property Services plc
✨Know Your Tech Inside Out
Make sure you brush up on your IT support knowledge before the interview. Familiarise yourself with common technical issues and solutions, as well as the tools and software used in service desk environments. This will help you demonstrate your problem-solving skills effectively.
✨Showcase Your Customer Service Skills
Since this role involves supporting a large number of users, it's crucial to highlight your customer service experience. Prepare examples of how you've successfully resolved user queries in the past, focusing on your communication skills and ability to remain calm under pressure.
✨Research LSL Property Services
Take some time to learn about LSL Property Services and their IT team. Understanding their values, mission, and the specific challenges they face will allow you to tailor your answers and show that you're genuinely interested in contributing to their goals.
✨Prepare for Teamwork Questions
As the role emphasises collaboration within a supportive team environment, be ready to discuss your experiences working in teams. Think of examples where you've contributed to service improvement initiatives or helped colleagues, showcasing your proactive approach and teamwork skills.
