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- Tasks: Troubleshoot and resolve technical support queries while collaborating with internal teams.
- Company: Prominent estate agency in Newcastle upon Tyne with a supportive team culture.
- Benefits: Opportunity to positively impact user experience and develop IT skills.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Join a dynamic team and enhance your problem-solving abilities in IT support.
- Qualifications: Strong problem-solving skills and experience in IT support required.
The predicted salary is between 25000 - 35000 £ per year.
A prominent estate agency in Newcastle upon Tyne is seeking a proactive Service Desk Support Analyst to join their IT Service Desk team. The role involves troubleshooting and resolving technical support queries, owning support requests to resolution, and collaborating with internal teams.
Ideal candidates will possess:
- Strong problem-solving skills
- Experience in IT support
- Excellent communication abilities
The position offers the chance to impact user experience positively while working in a supportive team environment.
Service Desk Analyst: Drive IT Support & User Experience employer: LSL Property Services plc
Contact Detail:
LSL Property Services plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst: Drive IT Support & User Experience
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the estate agency on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Desk Analyst.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our problem-solving skills and how we handle user experience issues. Role-playing with a friend can help us feel more confident!
✨Tip Number 3
Don’t forget to highlight our communication skills! In the interview, we can share examples of how we've effectively communicated technical information to non-technical users. This shows we can bridge the gap between tech and users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to show exactly how we fit the role of a proactive Service Desk Support Analyst.
We think you need these skills to ace Service Desk Analyst: Drive IT Support & User Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and problem-solving skills. We want to see how you can contribute to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving user experience and how your skills align with the role. We love seeing genuine enthusiasm!
Show Off Your Communication Skills: Since this role involves collaborating with internal teams, make sure to demonstrate your excellent communication abilities in your application. We value clear and effective communication, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LSL Property Services plc
✨Know Your Tech Inside Out
Make sure you brush up on common IT support issues and troubleshooting techniques. Familiarise yourself with the tools and software that the estate agency uses, as this will show your proactive approach and readiness to jump in.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how your actions improved user experience.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to collaborate effectively with non-technical team members and users.
✨Research the Company Culture
Get to know the estate agency's values and work environment. Tailor your responses to reflect how you align with their culture, showing that you're not just a fit for the role but also for the team.