At a Glance
- Tasks: Support 2,500 users by logging and resolving technical queries.
- Company: Join LSL Property Services plc, a leader in property services.
- Benefits: Flexible hours, supportive team, and opportunities for service improvement.
- Other info: Collaborative environment with a focus on personal and professional growth.
- Why this job: Make a meaningful impact while developing your IT support skills.
- Qualifications: Background in IT support with strong problem-solving and customer service skills.
The predicted salary is between 25000 - 32000 € per year.
LSL Property Services plc is seeking a proactive Service Desk Support Analyst to join their IT team in Newcastle upon Tyne. This role involves supporting approximately 2,500 users across the LSL Group, with a focus on logging and resolving technical queries.
The ideal candidate will have a background in IT support and demonstrate skills in problem-solving and customer service. The position offers the chance to work collaboratively within a supportive team environment and contribute to service improvement initiatives.
Service Desk Analyst — Flexible Hours & Meaningful Impact in Newcastle upon Tyne employer: LSL Property Services plc
LSL Property Services plc is an excellent employer that values its employees by offering flexible working hours and a collaborative team environment in Newcastle upon Tyne. With a strong focus on professional development, employees have ample opportunities for growth while making a meaningful impact by supporting a large user base. The company fosters a culture of support and innovation, ensuring that every team member can contribute to service improvement initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst — Flexible Hours & Meaningful Impact in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LSL Property Services plc on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We should also think of examples from our past experiences that showcase our problem-solving skills.
✨Tip Number 3
Show off our passion for tech! During interviews, let’s discuss any personal projects or interests in IT that demonstrate our commitment to the field. It’ll help us stand out as proactive candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we fit the role perfectly.
We think you need these skills to ace Service Desk Analyst — Flexible Hours & Meaningful Impact in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and problem-solving skills. We want to see how you can contribute to our team, so align your past roles with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer service skills and explain why you're passionate about supporting users. We love seeing genuine enthusiasm for the role!
Showcase Your Team Spirit:Since we value collaboration, mention any experiences where you've worked well in a team. Highlighting your ability to contribute to a supportive environment will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at LSL Property Services plc
✨Know Your Tech Inside Out
Make sure you brush up on your IT support knowledge before the interview. Familiarise yourself with common technical issues and solutions, as well as the tools and software used in service desk environments. This will help you demonstrate your problem-solving skills effectively.
✨Showcase Your Customer Service Skills
Since this role involves supporting a large number of users, it's crucial to highlight your customer service experience. Prepare examples of how you've successfully resolved user queries in the past, focusing on your communication skills and ability to remain calm under pressure.
✨Research LSL Property Services
Take some time to learn about LSL Property Services and their IT team. Understanding their values, mission, and any recent news can help you tailor your answers and show that you're genuinely interested in contributing to their service improvement initiatives.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
