At a Glance
- Tasks: Chase overdue rent and fees while handling calls and negotiating payment plans.
- Company: Join LSL’s dynamic finance team supporting Your Move & Reeds Rains.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and employee perks like Share Save and pension schemes.
- Other info: Full-time role with free on-site parking and a Monday to Friday work pattern.
- Why this job: Kickstart your career in a supportive environment with opportunities for growth.
- Qualifications: Experience in credit control or customer service, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
An exciting new opportunity has arisen within LSL’s Estate Agency Division finance team for a Credit Control and Collections Clerk to join our busy and energetic team on a full time, permanent contract. Supporting our Your Move & Reeds Rains estate agency brands, this is an excellent opportunity for an experienced credit controller, collections agent or someone with contact centre experience to expand and develop their career with a supportive employer who is committed to helping our colleagues succeed.
Working as a Credit Control and Collections Clerk we will offer you:
- Quarterly performance related bonus
- Numerous employee benefits to include Share Save, Pension Scheme and the option to take part in cost saving schemes
- Full support in developing your career
- Free on-site parking
- Work Pattern - Monday - Friday 09.00am - 5.00pm
Key Duties & Responsibilities of a Credit Control and Collections Clerk include:
- Responsible for chasing and collection of any overdue rent and fees
- Handling a large volume of inbound and outbound calls
- Using best practice to move issues along at pace and in a tenacious and energetic way
- Pro-actively speak with tenants to find their reasons for non-payment of rent, and with landlords to update them on the issues
- Always being aware of team and individual collection targets and understanding progress against the targets
- Negotiating with tenants and landlords to mutually agree arrears instalment plans
- Administrative duties related to estate agency lettings
- Handling complaints and issuing 1st line responses
- Liaising with Operations and internal functions to resolve queries
Essentials Skills, Qualities & Experience Required to join the team:
- Experience of credit control procedures or possession of customer service/contact centre experience
- Ability to stay calm and composed on phone calls
- Able to prioritise and organise own workload
- Approachable and able to work as part of a team
- Target driven with a pro-active nature
- Excellent listening and communication skills
- Highly numerate with good working knowledge of MS Excel & Word
- Ability to understand company processes and procedures documentation and successfully complete all in-house training
If this sounds like an opportunity for you then we want to hear from you!
Credit Control and Collections Clerk in Newcastle upon Tyne employer: LSL Property Services plc
LSL’s Estate Agency Division offers a vibrant and supportive work environment in Newcastle Upon Tyne, where employees are encouraged to thrive and develop their careers. With a focus on performance-related bonuses, comprehensive employee benefits including a pension scheme and cost-saving initiatives, and a commitment to professional growth, this is an ideal workplace for those seeking meaningful employment in credit control and collections. Enjoy the convenience of free on-site parking and a structured Monday to Friday work pattern, all while being part of a dynamic team dedicated to success.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control and Collections Clerk in Newcastle upon Tyne
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like LSL Property Services plc. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Control and Collections Clerk in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LSL Property Services plc.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on LSL Property Services plc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at LSL Property Services plc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LSL Property Services plc.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at LSL Property Services plc will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former LSL Property Services plc employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
