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For Companies At a Glance
- Tasks: Provide exceptional customer service and product support to mortgage brokers.
- Company: Join PRIMIS Mortgage Network, the UK's largest dedicated Mortgage & Protection Network.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that drives growth and supports brokers nationwide.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Inclusive workplace with a commitment to diversity and equal opportunities.
The predicted salary is between 20400 - 22400 £ per year.
Job Locations: UK-Solihull
Job Profile: Product Desk Consultant – Hybrid Solihull
PRIMIS Mortgage Network are the largest dedicated Mortgage & Protection Network in the UK with some 3000 advisors and circa 1000 AR partner firms nationally. PRIMIS form part of the LSL Property Services plc group.
We are recruiting for a new colleague to join our Product Desk Team (ask the experts). The team are an integral part of our relationships with our broker partners nationally. To provide customer service excellence and product support (Mortgage and Protection). The role is a hybrid role with circa 50/50 split of working from home / Solihull office (Birmingham Business Park). Initially the role will be fully office based. The role is Full Time.
Main Accountabilities:
- To provide exceptional customer service to brokers and the wider business to drive growth.
- To provide hands on support to brokers through inbound and outbound telephone contact as well as via other contact channels, such as email, social media, live chat etc.
- To provide expertise on the entire product range and provide exceptional support to brokers as well as assisting in the promotion of lender/provider launches.
- Work with lender and provider contacts to ensure up to date product knowledge on all panel offerings, which in turn supports brokers.
- Attending industry events and Primis product events.
- Work with the Product Team Manager and internal teams to ensure the correct maintenance of products and sourcing systems, enabling brokers to transact business efficiently.
- Support the product line managers with MI and reporting expertise.
- Maintain broker facing product and proposition material to support broker expertise and knowledge.
Skills, Qualifications & Experience Required for the role:
- Customer Service experience
- Strong IT skills and be able to adapt to new systems quickly
- Experience of working in a telephone-based role
- Relationship building and strong communication skills
- Experience within a financial services environment - preferred but not essential as is the CeMAP qualification
Salary is between £24,500 and £28,000 per annum DOE and negotiable.
Applications in confidence to James McNee of PRIMIS / LSL's internal recruitment function.
We are an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.
LSL Property Services / PRIMIS Mortgage Network are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed on the LSL Careers website.
Mortgage Product Desk Consultant employer: LSL Property Services plc
Contact Detail:
LSL Property Services plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Product Desk Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and financial services industry. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or brokers, make sure you can clearly explain why you’re the perfect fit for the role. We recommend rehearsing your key points so you can deliver them confidently and naturally.
✨Tip Number 3
Show off your expertise! If you’ve got knowledge about mortgage products or customer service excellence, don’t hold back. Share insights during conversations or in follow-up emails. We want to see your passion and how you can add value to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us at PRIMIS. Don’t miss out on this opportunity – hit that apply button!
We think you need these skills to ace Mortgage Product Desk Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Product Desk Consultant role. Highlight any customer service experience and relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our mission at PRIMIS. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Whether it's through your writing style or how you present your experiences, we want to see that you can connect with others effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our company there!
How to prepare for a job interview at LSL Property Services plc
✨Know Your Products Inside Out
Make sure you have a solid understanding of the mortgage and protection products offered by PRIMIS. Familiarise yourself with their features, benefits, and any recent changes. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for clients. This is crucial as the role heavily focuses on supporting brokers and ensuring their satisfaction.
✨Practice Your Communication Techniques
Since this role involves a lot of telephone contact, practice clear and concise communication. You might want to do mock calls with a friend or family member to get comfortable with articulating your thoughts and responding to queries effectively.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in the mortgage and financial services industry. Being able to discuss current events or changes in regulations during your interview will demonstrate your enthusiasm and commitment to the field, making you a more attractive candidate.
