Quality Assurance Assessor 12 Month FTC in London

12 Month Fixed Term Contract - QAA

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. We complete more than one property inspection every 12 seconds and employ over 600 surveyors across the UK. We offer nationwide coverage combined with local knowledge. We are part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities, estate agents, and private customers.

The role of the Quality Assurance Assessor (QAA) is to audit a variety of valuation reports for risk and quality purposes daily, including Real Time Audit, Surveying Quality Programme, External Valuation Audits, and maintaining relevant databases within agreed service levels to support the business needs. The role sits within e.surv, part of the LSL Group, and is key in supporting the delivery of client SLA’s and business strategy by collaborating with other teams and the wider business to deliver an exceptional customer experience and align all activities to e.surv’s purpose, vision, and values.

Working hours: Up to 20:00pm Mon‑Fri with flexibility in working hours, sometimes at late notice, as business needs or shift patterns dictate (evenings, weekends, Bank Holidays).

The Successful Candidate Will Be Accountable For:

• Complete the full suite of Real‑Time Audit tasks within defined Service Levels (SLAs) and agreed processes and quality standards, maintaining associated databases for accuracy.
• Ensure referred cases are communicated in a timely manner with Surveyors, Area Operations Managers, and escalated to senior members of the Surveying Quality Team as appropriate.
• Handle external requests, including queries, amended reports, results and month‑end reconciliations.
• Compile SQP Phase 1 audits for field surveyors and collate results as directed.
• Fulfil general and lender‑specific Report Audits and complete high‑risk reporting (same day) where required.
• Complete daily submissions reporting to ensure the wider business is appraised in a timely manner on performance against SLAs and KPIs.

As a Quality Assurance Assessor you are required to:

• Be target‑driven and work in an agile and flexible manner to meet changing business demands, minimizing disruption to BAU and meeting service levels.
• Organise effectively, prioritising tasks with defined business service levels to maintain a consistent approach.
• Pay attention to detail, ensuring all audits are marked clearly and consistently in line with scorecards to improve overall quality and mitigate business risk.
• Communicate professionally and respectfully in all interactions, demonstrating a quality work ethic.
• Work as part of a team to safeguard business service levels, sharing best practice and supporting business demand to align outcomes with company values.
• Undertake additional duties as required by the QAA Team Leader and senior departmental managers.

Knowledge, Experience and Qualifications Required:

• GCSE English Language & Maths Grade C or above (or equivalent) – Essential.
• Microsoft Suite including Teams, Word, Excel and PowerPoint – Essential.
• Confident user of the internet (Google Maps, Rightmove, etc.) – Essential.
• Working knowledge of Corelogic (Surveyhub technology) – Desirable.
• General knowledge of surveying/the role of a surveyor – Desirable.
• Experience working within a quality‑checking/auditor role with responsibilities.
• Experience working in a target‑driven environment.

Pre‑Employment Screening: All employees must pass a Criminal Records Disclosure and Credit Referencing Process to work with our lender clients.