Business Development Representative - B2C

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. We complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John O Groats and Northern Ireland. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers. We are part of the LSL Property Services Group PLC, which includes Your Move and Reeds Rains as well as the mortgage network PRIMIS.

The role is in the B2C team, managing existing accounts and growing relationships while prospecting new accounts. A typical workload split is 90% new business and 10% existing account management. The purpose of this role is to expand and develop growth within the private survey sector, acting as a brand ambassador for e.surv. This role is remote-based, working from home with 80% of time spent on the phone or Teams meetings. The individual is expected to manage their own workload in quadrants and to be effective with growth based on company objectives and guidance from their manager. This is a high-paced role and requires pace, urgency and a desire to succeed. The individual should have good organisational skills and a strong ability to collaborate with different people and to own the data assigned to them.

Responsibilities

• Prospect and win new B2B accounts: identify and contact appropriate new B2B business opportunities.
• Utilise all forms of outreach such as phone, email and virtual meetings to engage prospects.
• Present tailored solutions that meet client needs and position e.surv as the preferred partner.
• Ensure smooth onboarding for newly acquired clients.
• Manage accounts until they are actively transacting, providing support and guidance through the initial stages.
• Create and refine strategies to maximise efficiency and effectiveness.
• Adapt approaches based on trends, client feedback, and company objectives.
• Hand over all active accounts to the Customer Success team following established procedures.
• Take ownership of reactivating dormant accounts when required.
• Update and manage client information in CRM systems.
• Provide timely and accurate reporting to support decision-making and performance tracking.
• Work closely with internal teams (CS, LCP, etc.) to deliver seamless service and resolve client queries efficiently.
• Monitor market developments and industry news to identify opportunities and risks.
• Attend relevant events to build knowledge and expand networks.
• Ensure all team tasks are performed to the necessary standards to align with quality standards and ensure data confidentiality, integrity and availability.
• Ensure own health and safety, and that of colleagues by complying with legal and policy requirements.

Requirements

• Essential
• Experience in Business Development, B2B Sales, or a similar client-facing role focused on growth.
• Excellent communication and relationship-building skills with strong negotiation ability.
• Highly organised, detail-oriented, and confident using technology/CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Commercial awareness with a proactive, problem-solving mindset.
• Desirable
• Background in survey, property, or financial services.
• Minimum 2-3 years in B2B Customer Success, Account Management, or a similar role.
• Demonstrated track record of growing accounts and achieving revenue targets.
• Experience working with CRM systems and data-driven performance monitoring.
• Background in property, surveying, or financial services is desirable but not essential.

Location: Remote (with occasional travel for key client meetings or team events).

Experience

• Flexible approach to resolving problems and task management.
• Complaint resolution and customer care skills.
• Knowledge of the housing market and transactional sale is a plus.

Additional details

• Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate.

If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar on 07751808563 or alternatively apply with your CV and cover letter for a quick response. e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients. If you are unsure on this, ask the team and we'll be happy to explain the process.